Emergency Medical Dispatcher — 24/7 Critical Call Center

911 Emergency Communications; Cornwall Bridge (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Cornwall Bridge, CT is seeking Emergency Medical Dispatchers to manage urgent medical calls, confirm locations and access details, and guide responders using approved protocols. The role may require CPR certification and sponsor training, with overtime and rotating shifts common in EMS communications.

Responsibilities include gathering patient data, assessing priorities, coordinating ambulance resources, and documenting calls for quality reviews.

Qualifications

• A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or GED

Job description

911 Emergency Communications in Cornwall Bridge, CT is seeking Emergency Medical Dispatchers to manage urgent medical calls, confirm locations and access details, and guide responders using approved protocols. The role may require CPR certification and sponsor training, with overtime and rotating shifts common in EMS communications.

Responsibilities include gathering patient data, assessing priorities, coordinating ambulance resources, and documenting calls for quality reviews.