Emergency Medical Dispatcher — 24/7 Console Coordinator

County Emergency Communications; Crossville (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications in Crossville, TN is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate ambulance dispatch. The role requires a high school diploma or GED and may require EMD and CPR certifications, with shift work including nights and weekends.

Employees may work extended console hours and be exposed to high-stress emergency situations. Training, certification support, and benefits vary by appointment and organization.

Qualifications

• High school diploma or GED required.
• EMD certification or eligibility may be required.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury or medical emergencies and assess priority.
• Verify patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority using the dispatch protocol and system.
• Coordinate ambulance resources when assigned.
• Provide protocol-based instructions as qualified.
• Relay patient information and scene details to responders.

Skills

Active listening

Communication

Calm under pressure

Education

High School Diploma or GED

Tools

EMD certification

CPR certification

Job description

County Emergency Communications in Crossville, TN is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate ambulance dispatch. The role requires a high school diploma or GED and may require EMD and CPR certifications, with shift work including nights and weekends.

Employees may work extended console hours and be exposed to high-stress emergency situations. Training, certification support, and benefits vary by appointment and organization.