Emergency Medical Dispatcher - 24/7 Call Center Pro

County Emergency Communications; Willow (AK); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Willow, AK is seeking Emergency Medical Dispatchers to support urgent medical calls with an agency-approved system, gathering patient information and establishing response priorities.

Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime, with opportunities to provide protocol-based instructions and coordinate ambulance resources as needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications in Willow, AK is seeking Emergency Medical Dispatchers to support urgent medical calls with an agency-approved system, gathering patient information and establishing response priorities.

Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime, with opportunities to provide protocol-based instructions and coordinate ambulance resources as needed.