Emergency Medical Dispatcher

Rural Metro Fire Department; St. Louis (MO); On-site; USD 55,931,000 - 75,768,000; Full time

Benefits offered by this job

Benefits package

PTO

Holiday pay

Job summary

AMR St. Louis Emergency Communications is seeking a dedicated Emergency Medical Dispatcher for full-time, on-site work.

You will triage calls, gather information, and coordinate EMS resources under established protocols while completing classroom and live training to earn EMD certification. The role requires 18+, HS diploma or GED, strong telephone and radio communication, and the ability to multitask in a high-stress environment.

Qualifications

• Be at least 18 years old.
• Have proof of a HS diploma or GED.
• Successfully complete computer-aided pre-interview test.
• Ability to clearly communicate via telephone and radio.
• Ability to listen, talk, and type simultaneously.

Responsibilities

• Understand and apply Emergency Medical Dispatch (EMD) concepts per AMR standards.
• Allocate EMS resources based on protocols and processes.
• Maintain proficiency in CAD system usage.
• Ensure complete and accurate data entry for service requests.
• Follow company policies, procedures, and protocols.
• Participate in continuing education as outlined by the department.
• Function effectively in potentially stressful environments.
• Communicate clearly with patients, medical personnel, co-workers, and clients.
• Identify locations using maps for transport and crew safety.
• Monitor multiple radio channels to stay in contact with agencies.
• Prioritize tasks professionally.

Skills

Phone communication

Radio communication

Data entry

Multitasking

Education

High School Diploma or GED

Job description

Emergency Medical Dispatcher

Full-time, On-site position

Compensation: $23.00 per hour

Start Date: November 9, 2026

AMR St. Louis Emergency Communications is offering paid training to become an Emergency Medical Dispatcher

About American Medical Response – St. Louis Emergency Communications:

The AMR St. Louis Emergency Communications Center is one of the largest private EMD Communications Centers in the country serving multiple states in the midwest. Call volume includes interfacility requests from hospitals and nursing homes as well as emergency requests from private callers and 911 municipalities. We serve as a secondary public safety answering point to various 911 agencies. Employees are frequently required to triage medical calls and provide pre-arrival instructions to patients.

What is an Emergency Medical Dispatcher?

An Emergency Medical Dispatcher is an emergency medical professional who is responsible for receiving, recording, and managing requests for ambulance assistance. The Emergency Medical Dispatcher will process requests to transport medically ill and traumatically injured patients in emergency and non-emergency situations. The Emergency Medical Dispatcher must quickly and accurately collect all necessary information to deploy appropriate emergency resources.

About the Program:

Eligible candidates will be hired on as a full-time employee and compensated for all completed training time. Candidates will complete all classroom training and live training as scheduled.

This training includes scenario-based skill development designed to prepare them for work in the Communications Center. The Communications Academy provides the internationally recognized Emergency Medical Dispatch (EMD) training and certification, CPR certification, and training on all necessary non-emergency intake skills and standards.

Essential Duties and Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch (EMD) as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care
• Allocates EMS resources based on approved protocols and established processes
• Maintain a high level of expertise in the use of the computer aided dispatching (CAD) system
• Responsible for complete and accurate data entry for all service requests
• Knowledge of Company and Departmental policies, operating procedures, and protocols
• Participate in and complete all continuing education as outlined by the department
• Must be able to function effectively in a potentially stressful environment
• Possess excellent written and verbal skills essential for effective communication with patients, medical personnel, co-workers, and clients.
• Ability to utilize maps to identify locations as it relates to transport requests and crew safety
• Monitor multiple radio channels to maintain contact with local agencies
• Ability to prioritize multiple tasks while demonstrating a high level of professionalism
• Must maintain a high-level of customer service while also communicating effectively with persons in difficult, life-threatening and other emergency situations
• Ability to understand basic computer applications
• Must be able to work weekends and holidays on scheduled rotation
• Other duties as assigned by the department

Benefits Available:

• Full-time benefit package including medical, dental, life, vision, disability and 401(k) with company match
• Paid time off (PTO)
• Time and a half for holidays worked
• Opportunity to transfer to other AMR locations nationwide
• $150 attendance bonus every 60 days if an employee has not accumulated any attendance points over that period**

Minimum Qualifications:

• Be at least 18 years old
• Have proof of a HS diploma or GED
• Successfully complete computer-aided pre-interview test
• Ability to clearly communicate via telephone and radio
• Ability to listen, talk, and type simultaneously

** Attendance Bonus awarded when qualifications met as outlined in ERCC CBA

Why Choose AMR?

AMR is one of Global Medical Response (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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