Emergency Medical Dispatch Specialist

Emergency Telecommunicator Services; Berrien Springs (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Berrien Springs, MI, seeks Emergency Medical Dispatchers to support urgent medical responses. Responsibilities include receiving calls, confirming locations, and coordinating ambulance resources according to approved protocols.

Role may require CPR certification and, depending on vacancy, EMT/paramedic credentials or EMS dispatcher certification. Evening, overnight, and weekend shifts are possible, with background checks and compliance requirements.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal.
• Some vacancies may require current Emergency Medical Dispatcher certification.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Berrien Springs, MI, seeks Emergency Medical Dispatchers to support urgent medical responses. Responsibilities include receiving calls, confirming locations, and coordinating ambulance resources according to approved protocols.

Role may require CPR certification and, depending on vacancy, EMT/paramedic credentials or EMS dispatcher certification. Evening, overnight, and weekend shifts are possible, with background checks and compliance requirements.