Emergency Management & Business Continuity Internal Process Control Coordinator

Intermountain Healthcare Inc.; Murray (UT); On-site; USD 62,000 - 95,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Intermountain Health is seeking an EMBC Internal Process Control Coordinator to lead the design and implementation of reliability-centered EMBC process models across the enterprise. The role collaborates with leaders, program managers, and subject matter experts to standardize best practices and align with CMS and Joint Commission requirements.

The Coordinator identifies gaps, communicates findings, and drives corrective actions while building strong relationships across clinical, operational,

Qualifications

• Experience in emergency management and/or business continuity.
• Understanding of CMS and Joint Commission requirements.
• Strong analytical and problem-solving skills.
• Ability to travel to various facilities occasionally, including overnight stays.
• Proficiency with data systems and standard business software tools.

Responsibilities

• Communicates with caregivers and stakeholders to identify high-priority risks, gaps, and vulnerabilities.
• Develops and implements enterprise-wide EMBC processes, plans, and procedures per identified risks and regulatory requirements.
• Maintains systematic data frameworks to assess adherence to EMBC policies and continuity requirements.
• Provides real-time feedback and actionable recommendations to improve performance and compliance.
• Ensures corrective actions from assessments, exercises, or events are tracked and completed.
• Designs and embeds data tracking systems, dashboards, and reporting mechanisms to monitor compliance and program effectiveness.
• Collaborates with local EMBC teams to ensure response actions are executed to completion after incidents and exercises.
• Contributes to development and refinement of EMBC policies, plans, and readiness frameworks.
• Liaises with Digital Technology Services to enhance EMBC systems and tools.

Skills

Developing process models

Regulatory Standards

Emergency Management Procedures

Documentation

Communication

Presenting information

Continuous Improvement

Teamwork

Data Analysis

Relationship Building

Change Management

Education

Bachelor’s degree in Emergency Management or related field

Job description

Job Description

The Emergency Management & Business Continuity Internal Process Control Coordinator (EMBC-IPC) works independently and collaboratively to ensure Emergency Management and Business Continuity (EMBC) process models, procedures, plans, and guidelines are developed, implemented, and aligned with Intermountain Health enterprise standards and regulatory requirements.

This role designs and advances reliability-centered EMBC process models that drive consistency, resilience, and operational readiness across the enterprise. The EMBC-IPC identifies gaps between practice and policy, communicates findings, and leads the development and implementation of corrective action plans.

The EMBC-IPC partners with regional and system leaders, program managers, and subject matter experts to identify, standardize, and scale best practices. This role also serves as a conduit for frontline caregivers and leaders to raise concerns, share insights, and improve the implementation of enterprise EMBC standards.

Scope

This is an enterprise-level role supporting hospitals, ambulatory sites, and corporate functions.

Essential Functions

• Communicates across the health system with caregivers, leaders, and EMBC stakeholders to identify high-priority risks, gaps, and vulnerabilities impacting emergency preparedness, response, and continuity operations.
• Partners with EMBC leaders to develop, standardize, and implement enterprise-wide processes, plans, and procedures based on identified risks and regulatory requirements (e.g., CMS Emergency Preparedness Rule, Joint Commission standards).
• Develops and maintains systematic approaches and data frameworks to assess adherence to EMBC policies, procedures, plans, and continuity requirements.
• Provides real-time feedback and actionable recommendations to frontline caregivers and leaders to improve performance and compliance.
• Ensures corrective actions identified through assessments, exercises, real events, and after-action reviews are assigned, tracked, completed, and documented.
• Designs and embeds data tracking systems, dashboards, and reporting mechanisms to monitor compliance, measure program effectiveness, and support continuous improvement (learning loop).
• Collaborates with local EMBC teams and operational leaders to ensure response and recovery actions are executed to completion following incidents, exercises, and assessments.
• Builds strong relationships with EMBC teams, clinical and operational leaders, and corporate partners to promote an integrated, system-wide approach to resilience.
• Actively contributes to the development, review, and refinement of enterprise EMBC policies, emergency operations plans, continuity plans, and readiness frameworks.
• Serves as a liaison with Digital Technology Services (DTS) and other partners to enhance EMBC systems (e.g., incident management platforms, mass notification, documentation tools).
• Identifies, elevates, and helps scale best practices across the enterprise; develops recognition strategies to highlight high-performing teams and innovations.
• Develops and delivers training and education to leaders and caregivers on EMBC process models, standards, and internal process control expectations.
• Supports integration of emergency management, business continuity, and operational resilience into daily operations and strategic initiatives.

Skills

• Developing process models
• Regulatory Standards
• Emergency Management Procedures
• Documentation
• Communication
• Presenting information / training
• Continuous Improvement
• Teamwork
• Data Analysis
• Critical Thinking / Problem Solving
• Relationship Building
• Change Management

Minimum Qualifications

• Working knowledge of emergency management and/or business continuity principles, including emergency operations planning, incident command, hazard vulnerability analysis, and continuity planning.
• Understanding of applicable regulatory and accreditation requirements (e.g., CMS, Joint Commission).
• High attention to detail with strong analytical and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills; ability to influence across all levels of the organization.
• Demonstrated ability to synthesize data, identify trends, and translate findings into actionable improvements.
• Proficiency in data systems, reporting tools, and standard business software applications.
• Demonstrated ability to facilitate training, lead discussions, and motivate teams toward change and improvement.
• Ability to travel to various facilities, including occasional overnight stays.

Preferred Qualifications

• Formal training or certification in Emergency Management, Business Continuity, or Continuous Improvement (e.g., Lean, Six Sigma, CBCP, CEM).
• Experience in healthcare emergency management, business continuity, or operational resilience programs.
• Experience conducting audits, assessments, or accreditation readiness activities.
• Bachelor’s degree in Emergency Management, Healthcare Administration, Business, Public Health, or related field. Education must be obtained from an accredited institution. Degree will be verified.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location

Valley Center Tower

Work City

Murray

Work State

Utah

Scheduled Weekly Hours

40

Hourly Rate

$44.99 - $69.44

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Compliance & Disclosures

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Equal Opportunity

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

AI Screening Disclosure

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

Position Status

All positions subject to close without notice.