Emergency Housing Shelter Supervisor

Opportunities for Otsego; Town of Oneonta (NY); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid vacation

HSA contributions

403(b) Retirement Plan

Employee Assistance Program

PSLF program

Job summary

Opportunities for Otsego (OFO) is seeking a qualified Emergency Housing Shelter Supervisor to oversee Opportunity House. The role focuses on supervising staff, volunteers, and interns, ensuring coverage and maintaining service quality in our emergency shelter.

Responsibilities include client case management, data collection in HMIS, monthly reporting, and adherence to policies. A bachelor’s or associate’s degree in human services with supervisory experience plus a NY driver’s license is required.

Qualifications

• Bachelor’s degree in human services (or related) with 1–3 years relevant experience, or an Associate’s degree with 5 years relevant experience
• One-year supervisory experience
• Valid, unrestricted New York driver’s license
• Technical and service skills required by duties
• Client service orientation; accountability for results
• Teamwork; ability to delegate, multi-task; adaptability; reliability
• Specialized knowledge of the field
• Consistent exercise of discretion and judgment; work predominantly varied in character
• Performance management
• Basic computer skills (Word, Excel, Outlook)
• Strong communication skills (telephone, email, writing)

Responsibilities

• Supervise employees, volunteers, and interns, including selection, training, and scheduling
• Provide shelter coverage as needed
• Ensure shelter service quality and compliance with policies and procedures
• Ensure that the emergency housing facility is properly maintained
• Supervise and conduct client case management and ensure Independent Living Plans are followed
• Ensure that required program data is collected and maintained in databases and files
• Complete monthly/quarterly/annual reports, including housing reports, HMIS, CACFP meal counts, HPNAP data, and CSBG goal progression

Skills

Technical skills

Client service

Teamwork

Specialized knowledge

Discretion & judgment

Performance management

MS Word/Excel/Outlook

Communication

Education

Bachelor’s degree in human services

Associate’s degree in human services

Job description

The leader in developing innovative solutions that promote healthy lives, thriving families, and caring communities.

Main Line: 607.433.8000
Emergency Housing (24-Hour Hotline): 607.433.8318
Violence Intervention Program (24-Hour Hotline): 607.432.4855

Visit
3 West Broadway, Oneonta NY 13820
Mon-Fri 8am-5pm

Opportunities for Otsego - also known as OFO - has been positively impacting the lives of low-income individuals and families since 1966. Our diverse team of hardworking and talented individuals deliver services, support and administration in over a dozen programs. OFO employees gain personal satisfaction by knowing they are helpings to change lives in our community and are offered:

• Paid vacation and sick time
• Health, dental, vision, and other optional benefits
• Employer Health Savings Account (HSA) contributions on eligible plans
• 403(b) Retirement Plan
• Employee Assistance Program, including FREE Talkspace Go resources
• Merit-based increases and annual COLA
• Local, state, and national training and certification opportunities
• A technology-rich environment
• Comfortable and private breastfeeding/pumping areas

Opportunities for Otsego is an equal opportunity employer. Opportunities for Otsego participates in E-Verify and will provide the federal government with Form I-9 information for all newly hired employees to confirm authorization to work in the U.S.

About Us

Opportunities for Otsego is one of 1,000+ Community Action Agencies across the nation that are actively fighting the "War on Poverty" based on President Lyndon B Johnson's ideal. Since 1966, Opportunities for Otsego has focused its attention on specific problems affecting the greater Otsego County community, mobilized resources, and developed solutions to unlock opportunities for low-income individuals and disenfranchised families.

OFO's Emergency Housing program helps homeless and at-risk households during their transition from temporary to permanent housing. OFO assigns a case manager to help clients connect to community resources and find safe, stable housing. OFO's emergency shelter is free to income-eligible households, with a minimal fee for non-eligible households.

Opportunities for Otsego is seeking a highly qualified solution-oriented professional to supervise shelter operations at Opportunity House, OFO's emergency shelter. OFO'sEmergency Housing Assistance Program team is part of the solution to the local housing crisis, offering hope and stability to homeless families and those at risk of becoming homeless.

Salary Range

$68,000 - $75,000 annually

Pay Range Guide

• Standard Start Rate - education and experience meet job requirements
• Advanced Start Rate - education and experience exceed job requirements (subject to approval)

Benefits available to our Emergency Housing Shelter Supervisor

• Health, dental, vision, and other optional benefits
• Paid vacation and sick time
• Employer Health Savings Account (HSA) contributions on eligible plans
• 403(b) Retirement Plan
• Employee Assistance Program
• Local, state, and national training and certification opportunities
• Eligibility for our Public Service Loan Forgiveness (PSLF) Program (more information available via our website)

Most Important Responsibilities of our Emergency Housing Shelter Supervisor

• Supervise employees, volunteers, and interns, including selection, training, and scheduling
• Provide shelter coverage as needed
• Ensure shelter service quality and compliance with policies and procedures
• Ensure that the emergency housing facility is properly maintained
• Supervise and conduct client case management and ensure Independent Living Plans are followed
• Ensure that required program data is collected and maintained in databases and files
• Complete monthly/quarterly/annual reports, including housing reports, HMIS, CACFP meal counts, HPNAP data, and CSBG goal progression

REQUIREMENTS of our Emergency Housing Shelter Supervisor

Minimum Education and Experience

• Bachelor’s degree in human services or highly related field with 1-3 years relevant experience in human services
  • OR Associate’s degree in human services or highly related field with 5 years relevant experience in human services
• One-year supervisory experience
• Valid, unrestricted New York driver’s license

Expected Skills

• Technical and service skills required by duties
• Client service orientation; accountability for results
• Teamwork; ability to delegate, multi-task; adaptability; reliability
• Specialized knowledge of the field
• Consistent exercise of discretion and judgment; work predominantly varied in character
• Performance management
• Basic computer skills (including, but not limited to: Microsoft Word, Excel, Outlook)
• Strong communication skills (including telephone, email, and writing)

Working Conditions

• Typical office environment and equipment
• Work in homeless shelter
• Work with clients in crisis
• Local travel

This website is supported by Grant Number C1002760 from the Office of Community Services and Grant Number 02CH013070 from the Office of Head Start both within the Administration for Children and Families, a division of the U.S. Department of Health and Human Services. Neither the Administration or Children and Families nor any of its components operate, control, are responsible for, or necessarily endorse this website (including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided). The opinions, findings, conclusions, and recommendations expressed are those of Opportunities for Otsego, Inc. and do not necessarily reflect the views of the Administration for Children and Families, the Office of Community Services, and the Office of Head Start.

Location: Oneonta, NY

Job Id:434

# of Openings:1

Oneonta, New York

The leader in developing innovative solutions that promote healthy lives, thriving families, and caring communities.

Main Line:
607.433.8000 (Mon-Fri 8am-5pm)
Emergency Housing:
607.433.8318 (24-Hour Hotline)
Violence Intervention Program:
607.432.4855 (24-Hour Hotline)

Location: 3 West Broadway, Oneonta NY 13820

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