Emergency Fire Dispatcher: Rapid Response Communicator

911 Emergency Communications; Appleton (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance

Retirement programs

Paid leave

Professional development

Job summary

911 Emergency Communications in Appleton, WI, is seeking Fire Dispatchers to coordinate responses to fires, rescues, hazardous conditions, and other emergencies. You will receive incident information, alert resources, and maintain communication with responding crews.

Fire communications operations may require staffing at all hours, including overnight shifts, weekends, holidays, overtime, and coverage during major incidents.

Qualifications

• High school diploma or equivalent required or commonly expected.
• Comfort with computer systems, data entry, and radio communication.
• Knowledge of maps and incident locations is advantageous.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Organized information handling

Clear radio communication

Data entry

Maps

Radio communications

Education

High school diploma or equivalent

Tools

Computer systems

Maps

Radio equipment

Job description

911 Emergency Communications in Appleton, WI, is seeking Fire Dispatchers to coordinate responses to fires, rescues, hazardous conditions, and other emergencies. You will receive incident information, alert resources, and maintain communication with responding crews.

Fire communications operations may require staffing at all hours, including overnight shifts, weekends, holidays, overtime, and coverage during major incidents.