Emergency Fire Dispatcher: Critical Incident Coordination

911 Emergency Communications; Town of Minerva (NY); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

911 Emergency Communications in Minerva, NY handles fire dispatch duties, coordinating responses to fires, rescues, hazardous conditions, and other emergencies. Dispatchers must keep incident details current, follow plans, and communicate clearly with responding crews.

Roles require organized information handling; work may include overnight shifts, weekends, holidays, overtime, and additional coverage during major incidents.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Attention to detail

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Computer systems

Radio dispatch software

Job description

911 Emergency Communications in Minerva, NY handles fire dispatch duties, coordinating responses to fires, rescues, hazardous conditions, and other emergencies. Dispatchers must keep incident details current, follow plans, and communicate clearly with responding crews.

Roles require organized information handling; work may include overnight shifts, weekends, holidays, overtime, and additional coverage during major incidents.