Emergency Dispatcher Trainee — Training & Benefits

911 Emergency Communications; St. John (KS); On-site; USD 40,000 - 52,000; Full time

Job summary

The Dispatcher Trainee and Telecommunicator Trainee programs in St John provide a structured entry into emergency communications. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

Training may include classroom instruction, simulations, and supervised console assignments; schedules may involve nights, weekends, holidays, and overtime as required.

Qualifications

• High school diploma or equivalent commonly required.
• Trainee roles for applicants without dispatch experience.
• Willingness to receive feedback and learn.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Clear communication

Typing

Basic computer skills

Customer service experience

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD) systems

Job description

The Dispatcher Trainee and Telecommunicator Trainee programs in St John provide a structured entry into emergency communications. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

Training may include classroom instruction, simulations, and supervised console assignments; schedules may involve nights, weekends, holidays, and overtime as required.