Emergency Dispatcher Trainee | Telecommunicator Pathway

911 Emergency Communications; Pen Mar (PA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer‑provided training

Job summary

Dispatcher Trainee and Telecommunicator Trainee positions provide a structured introduction to emergency communications work under the direction of qualified instructors and training personnel. Trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training may combine classroom instruction, simulations, and supervised console assignments.

Qualifications

• A high school diploma or recognised equivalent is commonly required.
• Candidates should have basic computer skills, clear communication, accurate typing.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Clear communication

Basic computer skills

Education

High school diploma

Job description

Dispatcher Trainee and Telecommunicator Trainee positions provide a structured introduction to emergency communications work under the direction of qualified instructors and training personnel. Trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training may combine classroom instruction, simulations, and supervised console assignments.