Emergency Dispatcher – Police, Fire & EMS

Regional 911 Intake Solutions; Swan (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions in Knoxville, IA is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses across law enforcement, fire services, and EMS. In a combined communications environment you will process calls and manage radio assignments for several response disciplines.

Applicants should have a high school diploma and be prepared to meet agency training and credential requirements. You may work nights, weekends, holidays, and overtime, with rotation across assignments.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Public safety dispatch credentials may be required depending on assignment.
• Background checks and training in line with official vacancy.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance.
• Verify locations, incident details, and hazards.
• Apply discipline procedures to prioritize and route calls.
• Dispatch units per approved response plans.
• Coordinate incidents requiring multiple emergency services.
• Monitor radio traffic, unit availability, and requests for assistance.
• Provide instructions when trained and authorized.
• Maintain incident records and support interagency communications.

Job description

Regional 911 Intake Solutions in Knoxville, IA is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses across law enforcement, fire services, and EMS. In a combined communications environment you will process calls and manage radio assignments for several response disciplines.

Applicants should have a high school diploma and be prepared to meet agency training and credential requirements. You may work nights, weekends, holidays, and overtime, with rotation across assignments.