EMS Emergency Dispatcher - 24/7 Critical Call Center

County Emergency Communications; Cheyenne (WY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Job summary

County Emergency Communications in Cheyenne, WY seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and determine response priorities. You will provide protocol-based guidance and coordinate ambulance resources as needed to support responders.

Applicants typically hold a high school diploma, with CPR certification and possible EMD credentials required or sponsored by the employer; EMT/paramedic credentials are not universal requirements.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Call handling

Location verification

Questioning

Dispatch coordination

Protocol guidance

Data entry

Education

High school diploma

EMD certification preferred

CPR certification may be required

Job description

County Emergency Communications in Cheyenne, WY seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and determine response priorities. You will provide protocol-based guidance and coordinate ambulance resources as needed to support responders.

Applicants typically hold a high school diploma, with CPR certification and possible EMD credentials required or sponsored by the employer; EMT/paramedic credentials are not universal requirements.