Emergency Dispatch Operator — 24/7 Critical Communications

Regional 911 Intake Solutions; West Virginia; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement plans

Paid leave

Job summary

Regional 911 Intake Solutions is seeking Police Dispatchers to support Monroe-based law enforcement operations. The role involves receiving requests for assistance, documenting locations, and assigning calls to officers while monitoring radio traffic and safety updates.

Applicants should have a high school diploma or equivalent; training may be provided for entry-level positions, with more responsibility required for experienced roles and CJIS access screening.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level vacancies may provide training; experienced classifications may require prior police dispatch work and applicable certifications.
• Candidates should be able to type accurately, understand spoken information, communicate clearly by radio, and learn jurisdictional geography.
• Access to criminal justice information systems may require additional screening and security training.

Responsibilities

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Job description

Regional 911 Intake Solutions is seeking Police Dispatchers to support Monroe-based law enforcement operations. The role involves receiving requests for assistance, documenting locations, and assigning calls to officers while monitoring radio traffic and safety updates.

Applicants should have a high school diploma or equivalent; training may be provided for entry-level positions, with more responsibility required for experienced roles and CJIS access screening.