Emergency Dispatch Manager

Jeffco Public Schools - Colorado; Golden (CO); On-site; USD 86,000 - 103,000; Full time

Job summary

Jeffco Public Schools - Colorado is seeking a leader to manage the District's 24/7/365 Emergency Services Dispatch Center, developing and overseeing SOPs and supervising dispatch staff across 145 schools.

You will coordinate with JEFFCOM911, law enforcement, fire districts, and internal teams; ensure security protocols, incident response, and training are in place. A Bachelor's in emergency management or criminal justice is preferred; NIMS ICS certification required.

Qualifications

• 5 years of experience in dispatch, school security or law enforcement; safety and security technology; systems and equipment, including 2 years' experience in supervision.
• Bachelor's degree required; emergency management or criminal justice preferred; additional experience may substitute for degree.
• NIMS ICS certification and related professional development required; driver's license with clean history; drug testing requirements.
• Knowledge of district safety operations, emergency response protocols, incident command, and coordination with law enforcement and responders.

Responsibilities

• Supervise ten Emergency Services Dispatchers including scheduling, coaching, disciplining, and performance reviews.
• Develop, implement, and monitor standard operating procedures for dispatchers.
• Coordinate security matters with law enforcement, fire, and emergency services.
• Oversee district security technology, systems, and access control and surveillance.
• Lead incident response and maintain liaison with multiple agencies and schools.
• Ensure incident training and readiness, and coordinate on-call responses district-wide.

Skills

Emergency services leadership

Incident command system (ICS)

Security operations

Crisis leadership

Clear communication

Education

Bachelor's degree in emergency management or criminal justice

Job description

FTE: 1.00000 , Hours/Day: 8.000 , Days/Year: 229

Salary Plan: G05

Annual Rate: $85,598-$102,568

Compensation schedules for Jeffco Schools can be found here. Starting salary for non-licensed roles is based on the candidate's relevant work experience and education. Additional considerations may be given for job-specific certifications and skills. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application. Starting Salary for licensed educators is based on the step and lane schedule found here.

SUMMARY

Provide management of the District's 24/7/365 Emergency Services Dispatch Center, to include development, implementation, and oversight of Standard Operating Procedures, and the management of all department technology and equipment; supervise Emergency Services Dispatchers; and maintain liaison with JEFFCOM911, 8 law enforcement agencies, 13 fire, districts, internal departments and schools. Responsible for coordinating the emergency communications protocols for 145 schools across the District.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide direct supervision of Emergency Services Dispatchers including scheduling, resolving questions, coaching, disciplining, disseminating information, assigning and reviewing work, and completing performance appraisals.
• Develop, implement, and monitor Standard Operating Procedures for Emergency Services Dispatchers.
• Develop and sustain positive working relationships with first responder agency dispatch centers.
• Facilitate the monitoring of access control systems to District facilities.
• Review and approve reports, records, and activity logs.
• Manage and administer departmental technology, equipment and systems including: Card Access and video surveillance systems Security Systems as well as Security Information Systems (SIS), Fire monitoring system, and a future CAD system.
• Manage and administer the Department's two-way radio system and ensure compliance with Department procedures, FCC regulations, and contractual obligations.
• Act as a liaison with Alarm Trades Technicians and Facilities Department on issues related to alarm service, maintenance, and repair, and assist in resolving security and fire alarm monitoring issues and/or problems.
• Aid school administrators in addressing and resolving site safety and security issues, and coordinate response to security related issues with the Executive Director, Principals, and District leadership.
• Assess subordinates' training needs and make appropriate training program recommendations.
• Ensure training is received and attendance/performance is satisfactory.
• In partnership with the Executive Director, coordinate District security matters with law enforcement, fire, and emergency services providers.
• Respond to after-hours pages and phone calls; make decisions on notifications to administrators and executives.
• Act on behalf of the Executive Director in his/her absence in coordinating an appropriate initial security response in the event of an emergency/crisis.
• Be available during scheduled on-call periods and respond promptly and in-person to critical incidents or emergencies district-wide, providing leadership, direction, and support to staff and first responders.
• Respond to critical incidents as a leader of the district's safety and security team, following district protocols and emergency response procedures.
• Perform other duties as assigned.

QUALIFICATIONS

EXPERIENCE 5 years of experience in dispatch, school security or law enforcement; safety and security technology; systems and equipment, including 2 years' experience in supervision.

EDUCATION AND EXPERIENCE Bachelor's degree required. Preferred field of study of emergency management or criminal justice. Additional years of experience may be accepted in lieu of degree.

CERTIFICATES, LICENSES, REGISTRATIONS Certification in National Incident Management System (NIMS) Incident Command System (ICS) and Professional Development Series required. Driver's license required with good driving history required. Subject to random/post accident/reasonable suspicion drug and alcohol testing.

KNOWLEDGE, SKILLS AND ABILITIES Knowledge of school district safety and security operations, including emergency response protocols, incident command principles, and coordination with law enforcement and first responders. Knowledge of applicable laws, regulations, and standards related to school safety, use of force, student privacy, and employee conduct. Knowledge of risk assessment, threat management, and prevention strategies in educational settings. Skill in leading and supervising staff; planning, organizing, and evaluating safety and security operations; and coordinating responses during incidents or emergencies. Skill in clear written and verbal communication, conflict management, de-escalation, and crisis leadership consistent with district protocols. Ability to exercise sound judgment; manage multiple priorities; adapt to changing conditions; and remain composed and effective under pressure.

SPAN OF CONTROL Directly supervises ten (10) employees in the Security Department. Positions supervised include Emergency Services Dispatchers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

PRE-EMPLOYMENT REQUIREMENT

The successful new hire or rehired candidate will be responsible to complete and incur the fingerprinting and processing fee of $57.50 through an appropriate fingerprinting vendor and the Colorado Bureau of Investigation, within 48 hours of offer acceptance.

SALARY

Jeffco Salary Schedules

EQUAL EMPLOYMENT OPPORTUNITY

The Jefferson County School District does not discriminate on the basis of disability, race, color, creed, religion, national origin, age, sexual orientation, marital status, political affiliation, pregnancy, or gender.