Emergency Dispatch Coordinator (In-House)

Dry Force Corp.; Addison (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Short & Long-Term Disability

401(k) with company match

6 Paid Holidays + 1 Floating Holiday

Job summary

Dry Force Corp is hiring for an In-House Dispatch Specialist in Irving, TX. This full-time position involves coordinating emergency water damage response services by dispatching technicians and project managers, communicating with customers, and updating on job status.

The role requires strong communication, reliability, and the ability to work in a fast-paced, high-stress environment. Benefits include health insurance, life insurance, disability, 401(k) with match, and paid holidays.

Qualifications

• 1+ years of dispatching experience preferred.
• 1+ years in a call center or direct customer service environment preferred.
• Proficient with technology and quick to learn new systems.
• High School Diploma or GED required.
• Clear criminal background and ability to pass a drug screen.
• Reliable transportation.
• Flexibility in working varied shifts, including holidays and surge periods.

Responsibilities

• Operate a multi-line phone system in our corporate office.
• Dispatch technicians and project managers in real time based on availability and proximity.
• Provide empathetic and clear instructions to customers awaiting service.
• Monitor active jobs and provide customers with updates.
• Accurately input and retrieve data across multiple software platforms.
• Forward non-emergency requests to the appropriate departments.
• Act as a calm, supportive liaison during often stressful situations for our clients.

Skills

Dispatching

Customer service

Tech-savvy

Education

High School Diploma or GED

Job description

Dry Force Corp is hiring for an In-House Dispatch Specialist in Irving, TX. This full-time position involves coordinating emergency water damage response services by dispatching technicians and project managers, communicating with customers, and updating on job status.

The role requires strong communication, reliability, and the ability to work in a fast-paced, high-stress environment. Benefits include health insurance, life insurance, disability, 401(k) with match, and paid holidays.