Dispatch Specialist – Real-Time Emergency Support

Dry Force Corp.; Grand Prairie (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401(k) with company match

Paid holidays

Job summary

Dry Force Corp. is seeking an In-house Dispatch Specialist to join our Irving, TX, team. You will coordinate emergency water damage response services with customers, technicians, and internal staff, ensuring timely and empathetic communication throughout high-pressure situations.

We value professionalism and accountability, offering a supportive, fast-moving environment and opportunities to grow with a respected restoration leader.

Qualifications

• 1+ years of dispatching experience preferred.
• 1+ years in a call center or direct customer service environment preferred.
• Proficient with technology and quick to learn new systems.
• High School Diploma or GED required.
• Clear criminal background and ability to pass a drug screen.
• Reliable transportation.
• Flexibility in working varied shifts, including holidays and surge periods.

Responsibilities

• Operate a multi-line phone system in our corporate office.
• Dispatch technicians and project managers in real time based on availability and proximity.
• Provide empathetic and clear instructions to customers awaiting service.
• Monitor active jobs and provide customers with updates.
• Accurately input and retrieve data across multiple software platforms.
• Forward non-emergency requests to the appropriate departments.
• Act as a calm, supportive liaison during often stressful situations for our clients.

Skills

Dispatching

Customer service

Call center

Technology literacy

Education

High School Diploma or GED

Job description

Dry Force Corp. is seeking an In-house Dispatch Specialist to join our Irving, TX, team. You will coordinate emergency water damage response services with customers, technicians, and internal staff, ensuring timely and empathetic communication throughout high-pressure situations.

We value professionalism and accountability, offering a supportive, fast-moving environment and opportunities to grow with a respected restoration leader.