Emergency Dispatch / Clerk

National Police; Montpelier, Northern (VT, KY); Hybrid; USD 58,000 - 79,000; Full time

Job summary

Montpelier Police Department seeks applications for the position of Emergency Dispatcher/Clerk. This full-time role handles emergency and non-emergency calls for police, fire, and EMS, determining the nature and urgency of each situation.

The dispatcher serves as the first point of contact at the police station and must exercise initiative and sound judgment within procedures while maintaining composure under high-stress conditions.

Qualifications

• High school diploma or equivalent.
• Strong communication and multi-tasking skills.
• Knowledge of the principles and practices of emergency communication systems.
• Ability to remain calm and focused in high-stress situations.
• Ability to work in a team environment and follow established protocols.
• Good judgment and decision-making skills.
• Ability to type accurately and quickly.

Responsibilities

• Handle emergency and non-emergency calls for police, fire, and EMS.
• Determine the nature and urgency of calls.
• Dispatch appropriate services and assist callers as needed.
• Serve as the first point of contact for individuals at the police station.

Skills

Communication

Emergency comms

Calm under pressure

Teamwork

Judgment

Typing speed

Education

High school diploma or equivalent

Job description

Salary: $32.91 per hour ($68,452.80 annually)

Position Summary:

The Montpelier Police Department is seeking applications for the position of Emergency Dispatcher/Clerk. This full-time career position involves the appropriate call handling of both emergency and non-emergency requests for police, fire, and emergency medical services, and determining the nature and urgency of those calls. The position requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emergency and non-emergency situations. The dispatcher is also the first point of contact for those that come to the police station seeking assistance.

Requirements:

• High school diploma or equivalent
• Strong communication and multi-tasking skills
• Knowledge of the principles and practices of emergency communication systems
• Ability to remain calm and focused in high-stress situations
• Ability to work in a team environment and follow established protocols
• Good judgment and decision-making skills
• Ability to type accurately and quickly