Emergency Dept Unit Clerk FT 7a-7p

bronsonhg; Kalamazoo (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Bronson Methodist Hospital in Kalamazoo, MI, is hiring an Emergency Dept Unit Clerk for a 7a-7p shift. The role supports patient flow by handling clerical tasks, coordinating with ED staff, paging physicians, and arranging transport to radiology.

Strong computer skills and medical terminology knowledge are essential. Ideal candidates have a high school diploma, 1–3 months related experience, and prior healthcare exposure.

Qualifications

• High school diploma or GED required.
• 1-3 months related experience and/or training preferred.
• Previous healthcare experience preferred.
• Successfully complete the hospital’s orientation and competency requirements.

Responsibilities

• Answer a 13-line phone system and manage communications.
• Scan and file encounter documents into patient charts.
• Arrange transportation and radiology transfers as needed.
• Monitor the Patient Safety Surveillance system for the unit.
• Coordinate EMS transfers and ED admissions as directed.
• Communicate with physicians, nurses and care team to facilitate patient flow.

Skills

Medical terminology

Computer literacy

Microsoft Office

Internet skills

Clerical skills

Customer service

Communication

Attention to detail

Physical stamina

Education

High school diploma or GED

Tools

Phone system

Scanning faxing copying

Job description

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

If you're ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

BMH Bronson Methodist Hospital

Title

Emergency Dept Unit Clerk FT 7a-7p

The ED Unit Clerks serve as the department facilitators, aiding in all processes outside of direct patient care to ensure patient care can happen correctly and efficiently. This is achieved by working very closely with the ED Charge Nurse and the ED Flow Coordinator to help manage the department and patient flow within the department. The ED Unit Clerk is responsible for all clerical duties within the department; including answering a 13-line phone system, all encounter scanning, copying, and faxing. The ED Unit Clerk works directly with the physicians within their assigned team to facilitate and assist in various tasks to aid in patient care, such as, paging and contacting other physicians, obtaining medical records, and arranging transportation to various radiology departments. The ED Unit Clerks are solely responsible for monitoring the 13-bed Patient Safety Surveillance monitoring system, and for arranging all EMS transportation out of the Emergency Department. Employees providing direct patient care must demonstrate competencies specific to the population served. High school diploma or general education degree (GED) required. 1-3 months related experience and/or training preferred. Previous healthcare experience preferred. Successfully complete the hospital's orientation, core orientation and unit specific orientation. Successfully complete the organization's competency requirements for English, writing, spelling, and reading comprehension.

• Working knowledge of medical terminology.
• Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies.
• Able to proficiently operate a computer in all aspects.
• Must be able to operate all Microsoft Office programs at an intermediate level.
• Advanced internet skills.
• General technical clerical skills required: scanning, faxing, copying, and operating an advanced telephone system.
• Advanced customer service skills
• Must be able to communicate effectively with patients, visitors, and all members of the care delivery team.
• Work which produces high levels of mental/visual fatigue, e.g., interactive and repetitive or small detailed work requiring alertness and concentration for sustained periods of time, the operation of and full attention to a personal computer or CRT between 40 and 70 percent of the time.
• Involves regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects.
• Answers/Manages 13 incoming phone lines which entails fielding public and in-house calls. ED Unit Clerks take Incoming Patient Report calls for patients being sent to the ER from doctor's offices, nursing facilities, and home health employees. Facilitates all patient radiology transfers/transports by keeping in contact via phone with CT, MRI, X-Ray, and Ultrasound.
• Solely responsible for the paging and contacting of any and all physicians on call for every consulting and emergent medical service that BMH offers 24 hours per day. Utilizes SmartWeb and Emergin paging systems, as well as ITSM and Conveyant phone databases.
• ED Unit Clerks are responsible for calling and initiating hospital call downs for the ED. This includes tier 1 and tier 2 trauma calls, AMIs, and Strokes, as well as calling down Code Black Level 1 and 2 for the hospital.
• Monitors and operates the 13 bed camera Patient Safety Surveillance program for patients who require extra visual and auditory monitoring.
• Responsible for scanning all encounter level documents into patient charts for emergency room physicians, nurses, and ED Techs. Also provide encounter scanning for Case Management/MSW, for all law enforcement documentation and subpoena information, and for the ED Pharmacy Department. This ensures the proper documentation is compiled for patients, creating the most accurate and complete medical record.
• Arrange and facilitate all patient EMS transfers out of the ED including transfers to nursing facilities, home to patients' current residence, to KNI for imaging not offered at Bronson, and to KPEP for those patients who qualify. ED Unit Clerks are the only ED employees trained to use the Bronson Transfer Tracking Application.
• Facilitates and monitors the ED's admission process. Responsibilities range from ensuring the ED Physician pages the correct admitting provider, to