Emergency Department Patient Services Assistant

US-Department-of-Veterans-Affair; Seattle (WA); On-site; USD 42,000 - 58,000; Full time

Job summary

Puget Sound Medical Center in Seattle seeks a Medical Support Assistant for the Emergency Department. Works across shifts: 1030-1900, Mon-Fri; 0700-1530, Sun-Thur; 1530-2400, Mon-Fri. The role supports patient scheduling, data entry, and coordination of care on a federal vacancy.

Qualifications include U.S. citizenship, English proficiency, and a high school education or equivalent; one year of clinic experience and medical terminology knowledge are preferred. The full performance level is GS-5.

Qualifications

• United States Citizenship is required. Non-citizens may be appointed when allowed by VA policy.
• English language proficiency in speaking and writing.
• High school diploma or GED or equivalent; transcripts may be required.

Responsibilities

• Operate computerized programs and systems to enter, modify, and retrieve sensitive patient information in EHR and scheduling systems.
• Schedule medical appointments in a clinical setting.
• Communicate effectively and professionally with internal and external customers by phone, email, or in person.
• Provide patient support and refer issues to appropriate staff for resolution.

Skills

Medical terminology

EHR data entry

Customer service

Communication skills

Education

High school diploma or GED

Job description

Puget Sound Medical Center in Seattle seeks a Medical Support Assistant for the Emergency Department. Works across shifts: 1030-1900, Mon-Fri; 0700-1530, Sun-Thur; 1530-2400, Mon-Fri. The role supports patient scheduling, data entry, and coordination of care on a federal vacancy.

Qualifications include U.S. citizenship, English proficiency, and a high school education or equivalent; one year of clinic experience and medical terminology knowledge are preferred. The full performance level is GS-5.