Emergency Department Patient Access Navigator

FMOLHS; Scott (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

FMOLHS’s Our Lady of Lourdes Regional Medical Center in Scott, LA seeks a Patient Access Representative 1 - ED to register ED patients accurately, verify identity, collect demographics, and coordinate triage with ED nurses.

The role requires strong customer service, knowledge of insurance and billing, EMTALA compliance, and the ability to handle high-stress situations while delivering compassionate, professional service.

Qualifications

• High School diploma or equivalent.
• 1 year of customer service experience or related certification.
• Advanced clerical and computer skills.
• Ability to work in high-stress situations with professionalism.

Responsibilities

• Register ED patients, verify identity, collect demographics and insurance information.
• Coordinate registration with ED nurses for timely triage and care.
• Explain forms and obtain signatures for hospital documents.
• Verify eligibility, obtain authorizations, and assist with financial counseling.
• Balance cash, collect co-pays, and document encounters for cross-functional communication.

Skills

Customer service

Critical thinking

Communication skills

Teamwork

Flexibility

Education

High School diploma or equivalent

Job description

FMOLHS’s Our Lady of Lourdes Regional Medical Center in Scott, LA seeks a Patient Access Representative 1 - ED to register ED patients accurately, verify identity, collect demographics, and coordinate triage with ED nurses.

The role requires strong customer service, knowledge of insurance and billing, EMTALA compliance, and the ability to handle high-stress situations while delivering compassionate, professional service.