Emergency Department Operations Associate

Baystate Health; Westfield (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Baystate Health in Massachusetts seeks a Unit Secretary to support patient care teams with administrative tasks, scheduling, and communications. The role emphasizes accuracy, confidentiality, and timely handling of information in a fast-paced hospital environment.

The position requires a High School Diploma, Basic Life Support certification, and the ability to work collaboratively with staff across departments. This is a full-time, on-site role with competitive hourly pay within the system.

Qualifications

• Ability to read and communicate effectively in English.
• Basic computer knowledge and basic software fluency.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Performs all aspects of job in an environment that optimizes patient/staff safety and reduces the likelihood of medical/health care errors.
• Interacts professionally with patient/family/staff and coordinates with healthcare providers.
• Maintains effective communication with supervisor and peers; supports departmental needs under pressure.
• Transcribes orders and enters them into the computer system in a timely and accurate manner.
• Maintains patient confidentiality following HIPAA requirements and adheres to organizational policies.

Skills

English literacy

Basic computer skills

Word processing

Education

High School Diploma (Required)

Job description

Baystate Health in Massachusetts seeks a Unit Secretary to support patient care teams with administrative tasks, scheduling, and communications. The role emphasizes accuracy, confidentiality, and timely handling of information in a fast-paced hospital environment.

The position requires a High School Diploma, Basic Life Support certification, and the ability to work collaboratively with staff across departments. This is a full-time, on-site role with competitive hourly pay within the system.