Emergency Department Front Desk Concierge

Nebraska Methodist Health System; Omaha (NE); On-site; USD 17,000 - 28,000; Full time

Job summary

Nebraska Methodist Health System is seeking a friendly, detail-oriented front desk/ED support staffer to greet patients and visitors in the Emergency Department. You will guide them to services, coordinate with ED teammates, and assist with forms and communications.

You may transport/escort patients and family members as needed and respond to information requests with accuracy. The role requires a high school diploma or GED (16+), and prior customer service experience is preferred.

Qualifications

• High school diploma or GED required, or significant progress toward it.
• Must be 16 years of age or older.
• Participates in mandatory in-services and continuing education programs as required.

Responsibilities

• Greet patients, employees, and visitors in a courteous, professional manner.
• Provide directions and information about location of services and meetings.
• Coordinate with Emergency Department staff for incoming cases and patient flow.
• Direct and assist patients with necessary forms and processes.
• Communicate with surgical staff to alert them of waiting patients.
• Provide transportation assistance for patients and family members to registration or admissions.
• Handle telephone messages and written communications to respond to information requests.

Skills

Customer service

Communication

Computer literacy

Education

High school diploma or GED

Tools

Phone system

Job description

Nebraska Methodist Health System is seeking a friendly, detail-oriented front desk/ED support staffer to greet patients and visitors in the Emergency Department. You will guide them to services, coordinate with ED teammates, and assist with forms and communications.

You may transport/escort patients and family members as needed and respond to information requests with accuracy. The role requires a high school diploma or GED (16+), and prior customer service experience is preferred.