Information Desk Associate

Nebraska Methodist Health System; Omaha (NE); On-site; USD 17,000 - 28,000; Full time

Job summary

Nebraska Methodist Health System is seeking a friendly, detail-oriented front desk/ED support staffer to greet patients and visitors in the Emergency Department. You will guide them to services, coordinate with ED teammates, and assist with forms and communications.

You may transport/escort patients and family members as needed and respond to information requests with accuracy. The role requires a high school diploma or GED (16+), and prior customer service experience is preferred.

Qualifications

• High school diploma or GED required, or significant progress toward it.
• Must be 16 years of age or older.
• Participates in mandatory in-services and continuing education programs as required.

Responsibilities

• Greet patients, employees, and visitors in a courteous, professional manner.
• Provide directions and information about location of services and meetings.
• Coordinate with Emergency Department staff for incoming cases and patient flow.
• Direct and assist patients with necessary forms and processes.
• Communicate with surgical staff to alert them of waiting patients.
• Provide transportation assistance for patients and family members to registration or admissions.
• Handle telephone messages and written communications to respond to information requests.

Skills

Customer service

Communication

Computer literacy

Education

High school diploma or GED

Tools

Phone system

Job description

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary

Location: Methodist Hospital

Address: 8303 Dodge St. - Omaha, NE

Work Schedule: Mon - Fri, 7:30am to 4:00pm

Responsible for greeting patients, employees, visitors in the Emergency Department.

Responsibilities

Essential Functions

• Greets patients, employees, and others in a professional manner to assure excellent response to request for information and service.
• , Provides direction and information assistance regarding the location of clinical services, administrative meetings and other general needs by communicating clearly to assure customers reach their destination.
• Coordinates with Emergency Department staff for in-coming 3. surgical patients.
• Directs and assists patients with appropriate forms.
• Communicates with surgical staff to alert them of waiting patients.
• Provides transportation assistance for patients and family members at the front entrance by taking them to the Admitting Department for registration.
• Provides general communication duties. These duties include initiating, receiving, and directing telephone messages and maintaining written communication pieces like maps, patient handbooks etc. by clarifying the customer needs to respond appropriately to requests for information.

• Performs other duties as assigned, maintains teamwork, positive mentoring and willingly assists with training of employees by positively assisting with the implementation of new procedures and job functions to enhance admitting services.

Schedule

Mon - Fri, 7:30am to 4:00pm

Job Requirements

Education

• High school diploma or General Educational Development (G.E.D) equivalent required. Individuals with significant progress toward high school diploma or significant experience in providing customer/patient service may be considered in lieu of high school diploma.
• Must be 16 years of age.
• Participates in mandatory in-services and continuing education programs as mandated by policies and procedures/external agencies and per administrative direction.

Experience

• Previous customer service and medical terminology preferred.

License/Certifications

• Requires the ability to provide transportation to other campus locations within a reasonable timeframe.

Skills/Knowledge/Abilities

• Must have excellent written and verbal communication skills to effectively meet customer needs and appropriately read computer generated reports.
• Ability to handle multiple priorities successfully required.
• Ability to use a computer required.
• Ability to transport/escort patients and guests/family members to appropriate locations via stairs, elevators or ramps.
• Ability to communicate with others through a glass barrier.

Physical Requirements

Weight Demands

Medium Work - Exerting up to 50 pounds of force.

Physical Activity

Not necessary for the position (0%):

• Climbing
• Crawling
• Kneeling

Occasionally Performed (1%-33%):

• Balancing
• Carrying
• Crouching
• Distinguish colors
• Grasping
• Lifting
• Pulling/Pushing
• Standing
• Stooping/bending
• Twisting
• Walking

Frequently Performed (34%-66%):

• Fingering/Touching
• Keyboarding/typing
• Reaching
• Repetitive MotionsSitting
• Speaking/talking

Constantly Performed (67%-100%):

• Hearing
• Seeing/Visual

Job Hazards

Not Related

• Chemical agents (Toxic, Corrosive, Flammable, Latex)
• Equipment/Machinery/Tools
• Explosives (pressurized gas)
• Electrical Shock/Static
• Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
• Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Mechanical moving parts/vibrations

Occasionally (34%-66%):

• Biological agents (primary airborne and blood born viruses) (Jobs with Patient contact) (BBF)
• Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

About Methodist

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affinative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.