Emergency Crisis Intake Counselor

Universal Health Services, Inc.; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Universal Health Services, Inc. seeks a crisis clinical specialist to respond to urgent inquiries from families and professionals and perform crisis assessments.

This role oversees admissions, coordinates care with physicians, and ensures compliance with mental health laws. The ideal candidate has a Master’s degree in a clinical field, licensure eligibility in Illinois, and experience with DSM-V criteria and crisis de-escalation.

Qualifications

• Education: Master’s Degree in Social Work, Counseling, Psychology, or related clinical field.
• Experience: Two years of psychiatric experience preferred.
• Licensure/Certification: Licensure or eligibility for licensure (LPC, LSW, LCPC, LCSW) preferred or RN in the State of Illinois preferred. BLS Provider certification and CPI certification required on orientation.
• Knowledge: DSM-V criteria, psychotropic medications, crisis de-escalation, confidentiality, EMTALA/IL Mental Health Code.
• Language: Bilingual in Spanish and English preferred.

Responsibilities

• Responds to clinical inquiry calls from families or referring professionals and completes crisis assessments.
• Assesses risk factors (suicidal, homicidal, psychosis, self-injurious, substance abuse) and provides clinical triage.
• Oversees admission process, paperwork, pre-certifications, and coordination with physicians.
• Ensures compliance with mental health laws and maintains intake records.
• Collaborates with the multidisciplinary team on admissions, bed availability, and related tasks.

Skills

Bilingual Spanish/English

Crisis assessment

Clinical triage

CBT

Trauma-Informed Care

Education

Master's Degree in Social Work, Counseling, or Psychology

Tools

BLS Certification

CPI Certification

Job description

Universal Health Services, Inc. seeks a crisis clinical specialist to respond to urgent inquiries from families and professionals and perform crisis assessments.

This role oversees admissions, coordinates care with physicians, and ensures compliance with mental health laws. The ideal candidate has a Master’s degree in a clinical field, licensure eligibility in Illinois, and experience with DSM-V criteria and crisis de-escalation.