Emergency Communications Specialist (Public Safety)

City of Westminster, CO; Westminster (CO); On-site; USD 32,000 - 48,000; Full time

Job summary

City of Westminster, CO, invites applications for Public Safety Telecommunicator I/II/III. This role answers and triages 9-1-1 calls, documents critical information in the CAD system, and supports police, fire, and EMS with rapid, accurate dispatch.

The position requires handling life-safety instructions, maintaining composure under pressure, and collaborating with responders while ensuring data integrity and customer care across shift work.

Qualifications

• Maintain confidentiality and strong work ethic.
• Clear and effective oral and written communication in routine and emergency situations.
• Answer and triage 9-1-1 emergency and non-emergency calls via telephone, text to 9-1-1, and TDD.
• Gather, analyze, and document critical information during life-or-death situations.
• Use GIS mapping software to maintain geospatial knowledge for rapid response.
• Establish and maintain effective working relationships with customers, peers, and public safety personnel.

Responsibilities

• Answer and triage 9-1-1 emergency and non-emergency calls via telephone, text to 9-1-1, and TDD.
• Thoroughly document all incident activities and maintain scene awareness.
• Direct first responders to scenes using geospatial data and CAD systems.
• Provide pre-arrival medical instructions when appropriate.
• Maintain calm, professional communication during high-stress incidents.
• Work as part of a high-functioning team with a focus on community safety.

Skills

Customer service

Communication

Empathy

Problem solving

De-escalation

Attention to detail

Teamwork

Crisis intervention

Tools

GIS mapping software

CAD systems

Job description

City of Westminster, CO, invites applications for Public Safety Telecommunicator I/II/III. This role answers and triages 9-1-1 calls, documents critical information in the CAD system, and supports police, fire, and EMS with rapid, accurate dispatch.

The position requires handling life-safety instructions, maintaining composure under pressure, and collaborating with responders while ensuring data integrity and customer care across shift work.