Emergency Communications Specialist (ECS) (Orlando)

Real Estate Education Rocks; Orlando (FL); On-site; USD 20,000 - 42,000; Full time

Benefits offered by this job

Three weeks of vacation per year

Medical, dental, and vision insurance

401(a) retirement plan

Job summary

A municipal police department in Orlando is seeking an emergency communications specialist. The role involves answering emergency calls and requires working rotating shifts, including nights and weekends. Applicants must be at least 18 years old, possess a high school diploma or GED, and have one year of experience in communications or dispatching. The position offers a starting salary of $20.28 hourly, with generous benefits, including vacation, medical insurance, and retirement plans.

Qualifications

• At least one year of experience with computers, communications systems or dispatching.
• Must be 18 years of age or older.
• High school diploma or GED required.

Responsibilities

• Answer emergency and non-emergency calls for police.
• Work rotating shifts, including nights, holidays, and weekends.
• Complete training and required certifications.

Job description

Apply to become an emergency communications specialist with the Orlando Police Department. 911 operators answer emergency and non‑emergency calls for police.

Salary: Starting pay is $20.28 hourly/$42,182.40 yearly. The probationary period lasts one year. Employees receive a 7% salary increase after certifying in their position.

Shifts: Employees work rotating shifts that include midnight, day and evening hours. Employees are required to work holidays and weekends. Shifts may include a combination of eight, 10 or 12 hour shifts.

Personal leave: Three weeks of vacation per year and seven paid holidays.

Training: Classroom and on‑the‑job training is provided, including required certifications. It generally takes three years to complete training in all positions.

Insurance: The City of Orlando offers medical, dental, and vision insurance. Coverage for eligible family members is available at an additional cost.

Retirement: The city offers a 401(a) plan and pays certain costs. Employees become fully vested at six years of service. Early retirement is available after 55 years of age or 10 years of service.

Uniforms: Provided after certifications are passed.

You should excel at multi‑tasking and teamwork under pressure. You must have at least one year or more of experience with computers, communications systems or dispatching.

You must:

• Be willing to work holidays, weekends and nights
• Be 18 years of age or older
• Have a high school diploma or GED
• Have no felony convictions or question of integrity
• Have not used illegal drugs in the past 12 months (this includes any form of cannabis)
• Pass a medical examination including a drug screening
• Pass testing with minimum scores of 80%
• Pass a polygraph test
• Pass a background check

Step 2. Gather your information

Once applications open, you will need the following documents for your job application:

• Driver’s license or state ID card
• Email address
• Resume
• References

After we screen applicants, we will notify you if you are chosen to start the testing process.

Step 4. We will contact you when it’s time to apply

You will be automatically emailed once online applications are open.

After we screen applicants, we will notify you if you are chosen to start the testing process.

Step 5. Prepare for the interview and testing process

If you are selected, we will schedule you to complete the following:

• Multitasking test via online portal
• Interview
• Polygraph
• Background check

Step 6. Prepear for forspecial training requirements

You must agree to a two‑year contract and pass and maintain certain certifications within one year of employment.

You must also complete 24‑hours of Continuing Dispatch Education (CDE) every two years.

The City of Orlando provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation or genetics. In addition to federal law requirements, the City of Orlando complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The City of Orlando expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the City of Orlando’s employees to perform their job duties may result in discipline up to and including discharge.