Emergency Communications Specialist I/II/III

City of Orlando Careers; Orlando (FL); On-site; USD 30,000 - 43,000; Full time

Job summary

City of Orlando is seeking an Emergency Communications Specialist to answer 911 and non-emergency calls, dispatch officers, and relay information accurately. The role requires FCIC/NCIC knowledge and the ability to work under pressure in a fast-paced environment.

Starting pay varies by level (I–III) with opportunities for certification and shift work including evenings, weekends, and holidays. Training and required certifications must be completed within set timeframes.

Qualifications

• High School Diploma or GED required.
• Must type 25 CWPM.
• Must pass police background investigation including polygraph (polygraph required except for current OPD employees).
• FCIC/NCIC certification within 3 months of employment.
• Must obtain OPD certification within 9 months of hire.

Responsibilities

• Answer emergency and non-emergency calls for police service.
• Dispatch officers to calls and relay information.
• Maintain logs and files using computer systems.
• Operate FCIC/NCIC databases under supervision and policy.

Skills

Customer service

Public safety communications

Typing 25 CWPM

Education

High School Diploma/G.E.D.

Tools

FCIC/NCIC certification

OPD certification (Desk/Radio/Teletype)

Job description

Salary Range

$21.93-$27.97

Job Posting End Date - Applications will no longer be accepted starting

IMPORTANT: IF YOU HAVE SUBMITTED AN ORLANDO POLICE DEPARTMENT EMERGENCY COMMUNICATIONS SPECIALIST APPLICATION WITHIN THE PAST THREE MONTHS OR YOU HAVE PREVIOUSLY SUBMITTED AN APPLICATION AND ARE STILL ACTIVE IN THE EMERGENCY COMMUNICATIONS SPECIALIST APPLICATION PROCESS, YOU DO NOT NEED TO REAPPLY.

SALARY

Emergency Communications Specialist I: $21.93-$27.97

Emergency Communications Specialist II: $23.16-$29.54

Emergency Communications Specialist III: $24.45-$31.18

Perform specialized work in areas of emergency communications. Employees assigned to this classification receive and respond to emergency and non-emergency calls for police service by answering incoming telephone/911 lines, dispatching officers to calls, obtaining and relaying information from FCIC/NCIC; use computers to maintain various logs and files and perform related clerical administrative tasks. Work is performed under general supervision in accordance with departmental procedures. The employee makes critical decisions in stressful situations and exercises independent judgment. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards. This position requires shift work, including evenings, weekends and holidays.

Please access the videos at the bottom of this posting to learn more about the Emergency Communication Specialist role with the Orlando Police Department.

As a condition of continued employment, employees must successfully complete all required training and obtain certification in two operational functions (Call Taker, Radio Dispatch, and/or Teletype), as assigned in accordance with the operational needs of the division. Failure to successfully complete the required training or obtain certification in both assigned operational functions may result in termination of employment, regardless of the employee's probationary or non-probationary status.

Minimum Qualifications

Emergency Communications Specialist I: High School Diploma/G.E.D. Certificate and six (6) months of customer service related experience desired; or an equivalent combination of education, training, and experience. Prior computer experience desired. Must possess FCIC/NCIC certification within 3 months of employment. Must type 25 CWPM. Must pass police background investigation which includes polygraph examination (polygraph required with the exception of current OPD employees).

Emergency Communications Specialist II: High School Diploma/G.E.D. Certificate and six (6) months of public safety communications experience; or an equivalent combination of education, training, and experience. Prior computer experience desired. Must have an Orlando Police certification in either Desk, Radio or Teletype or equivalent from another law enforcement agency; and must obtain OPD certification within 9 months of hire. Must obtain FCIC certification within 3 months of hire. Must type 25 CWPM. Must pass police background investigation which includes polygraph examination (polygraph required with the exception of current OPD employees).

Emergency Communications Specialist III: High School Diploma/G.E.D. Certificate and six (6) months of public safety communications experience; or an equivalent combination of education, training, and experience. Prior computer experience desired. Must possess an Orlando Police Department (OPD) Radio certification and either a Desk or Teletype certification, or an equivalent certification from another law enforcement agency. Candidates with equivalent certifications must obtain OPD certification within nine (9) months of hire. Must obtain FCIC certification within 3 months of hire. Must type 25 CWPM. Must pass police background investigation which includes polygraph examination (polygraph required with the exception of current OPD employees).

Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description.

Please ensure your application provides details of all relevant experience related to the position.

If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:

• Two (2) years of direct experience for an associate degree;
• Four (4) years of direct experience for a bachelor's degree;
• Six (6) years of direct experience for a master's degree; or
• Nine (9) years of direct experience for a doctoral degree.