Emergency Communications Specialist (911 & Dispatch)

Portage County; Stevens Point (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Portage County is seeking a Communication Technician to be an essential part of emergency response communications. The successful candidate will answer 911 and non-emergent calls, monitor radio communications, and dispatch services for law enforcement and emergency responders.

Ideal candidates should have experience in emergency dispatch or related law enforcement and demonstrate excellent multi-tasking and decision-making skills during high-stress situations.

Qualifications

• Must be 18 years old and a U.S. citizen.
• No felony convictions unless pardoned by the Governor.
• Preferred: Six months or more experience in emergency dispatch or related law enforcement.
• Preferred: One year work experience or four years of volunteer fire, ambulance, or rescue experience.
• Preferred: Six months or more experience in customer service and/or in a call center environment.
• Preferred: One year military communications experience that primarily involved direct voice broadcasting.

Responsibilities

• Answer emergent and non-emergent phone lines.
• Monitor radio channels and dispatch services.
• Page emergency responders and set off weather sirens.
• Research information for law enforcement agencies.

Skills

Information technology experience

Multi-tasking and multi-listen

Active listening skills

Quick decision-making

Computer skills

Customer service skills

Ability to handle high-stress situations

Detail-oriented

Education

Public Safety Communications Dispatch diploma

Job description

Portage County is seeking a Communication Technician to be an essential part of emergency response communications. The successful candidate will answer 911 and non-emergent calls, monitor radio communications, and dispatch services for law enforcement and emergency responders.

Ideal candidates should have experience in emergency dispatch or related law enforcement and demonstrate excellent multi-tasking and decision-making skills during high-stress situations.