On Call - Communication Technician

Portage County; Stevens Point (WI); On-site; USD 27,276 - 38,848; Part time

Job summary

Portage County is seeking an On Call Casual Communication Technician. The role involves answering emergency 911 calls, monitoring radio channels, and supporting law enforcement operations. Qualified candidates will demonstrate experience in communication and emergency dispatching, responding to high-stress situations with multi-tasking skills.

Qualifications

• 18 years old and a US citizen required.
• Experience as a Communication Technician required.

Responsibilities

• Answer 10 emergent 911 lines and monitor over 20 radio channels.
• Research information for law enforcement and enter warrants for multiple agencies.
• Manage community alert notifications and listen to multiple inputs.

Skills

Multi-tasking

Active listening

Quick decision making

Customer service

Ability to handle high stress situations

Education

High school diploma or equivalent

Public Safety Communications Dispatch diploma

Job description

Portage Countycurrently has a rewarding opportunity as an On Call CasualCommunication Technicianwithin the Sheriff's Office.Do you have prior Communication Technician experience and looking to pick up some hours in a rewarding position?

Our mission: As Portage County Communication Technicians, we are comprised of people dedicated to preserving the value of life of all citizens, our diverse community, their property, and environment; providing the best possible emergency and non-emergency communications in a caring, professional manner.

2025 pay starts at $24.00/ hour

Job Duties Include:

The Communication Center answers 10 emergent 911 phone lines, 9 non-emergent phone lines, monitors over 20 radio channels, pages Fire, EMS, Medical Examiner, sets off weather sirens and creates and sends community alert emergent and non-emergent notifications. Dispatch services are provided for Portage County Sheriff's Office, Stevens Point and Plover Police Departments as well as 33 EMS and Fire Agencies and many other agencies in Portage County. Additional duties include; researching information for Deputies, Officers and Detectives for all three law enforcement agencies, along with UWSP Police, entering warrants for five law enforcementagencies, entering missing persons, stolen vehicles or properties for four law enforcement agencies, entering restraining orders.

Qualified candidates must have:

- High school diploma or equivalent required
- Experience as a Communication Technician required
- Must be 18 years old and a US Citizen
- No felony convictions unless pardoned by the Governor

One or more of the following preferred:

-Six months or more experience in emergency dispatch or related law enforcement
-One year work experience or four years of volunteer fire, ambulance, rescue experience
-Six months or more experience in customer service and/or in a call center environment
-Public Safety Communications Dispatch diploma from an accredited Technicalschool
-One year military communications experience that primarily involved direct voice broadcasting to send and receive messages associated with military police and emergency equipment
-Information technologyexperience

Critical skills to have to be successful in positions include:

-Ability to multi-task and multi-listen, good active listening skills is a must
-Quick decision making skills and ability to prioritize emergency situations
-Computer skills with the ability to use multiple screens
-Good customer service skills and the ability to work as a team
-Ability to handle high stress situations; sometimes for hours at a time during high call volume situations
-Ability to visualize the information given and to think outside the box
-Must be detailed oriented

* On Call Casual positions are not eligible for benefits

Portage County is an Affirmative Action/Equal Opportunity Employer