Emergency Communications Specialist - 911 Dispatch

weldgov; Greeley (CO); On-site; USD 40,000 - 52,000; Full time

Job summary

Weld County is seeking an Emergency Communications Specialist to serve as the vital link between citizens and first responders. This role requires calm under pressure and a strong commitment to public safety.

You will handle emergency and non-emergency calls, assess situations, and coordinate with field units while monitoring multiple communications systems. The position requires flexibility across shifts and overtime as needed.

Qualifications

• High school diploma or GED required.
• 2 years experience in a customer service focused role.
• Public safety emergency communications center experience preferred.
• Minimum typing speed 40 wpm.
• Must pass background check.
• Must obtain CCIC/NCIC and IAED EMD certifications within required timeframes.

Responsibilities

• Answer incoming emergency and non-emergency calls promptly.
• Assess situation and determine correct course of action.
• Enter incident details into CAD and update calls as needed.
• Monitor radio traffic and track unit activity.
• Ensure timely dissemination of information to responders.

Skills

Customer service experience

Typing 40 wpm

Education

High School Diploma / GED

CPR Certification within 60 days

Tools

IAED EMD Certification

CCIC/NCIC Certification

Job description

Compensation Range

$29.30 - $38.10

Job Description Summary

When every second counts, the Emergency Communications Specialist stands as the unshakable lifeline-mobilizing first responders and protecting the community with unmatched skill and precision. Join this amazing team! The Emergency Communications Specialist is a highly skilled public safety professional who serves as the vital link between citizens and first responders. The Emergency Communications Specialist enjoys a demanding, fast paced environment, thrives under pressure, and is passionate about continually pursuing the highest level of excellence while serving the community and supporting public safety.

Job Description

Emergency Communications – 95%

• Promptly answer incoming emergency and non-emergency phone calls.
• Quickly assess the situation being reported and determine the correct course of action.
• Efficiently generate accurate calls for service or update existing calls by entering incident details into the computer aided dispatch system.
• Continually monitor and quickly respond to radio traffic.
• Accurately track unit activity and status.
• Ensure the timely and accurate dissemination of information.
• Monitor a variety of public safety communications systems to support the delivery of public safety services.
• Quickly and accurately execute requests from field units.
• Remain calm and composed at all times.
• Provide exceptional customer service.
• Engage in ongoing continuing education.
• Maintain availability to work all shifts (days, evenings, nights, weekends, and holidays) with hours and days off subject to change, sometimes on short notice.
• Maintain availability to work overtime shifts as needed.
• Maintain consistent and reliable attendance during scheduled work hours including assigned overtime shifts.
• Maintain on-call availability and the ability to report within 2 hours of being called in during scheduled on-call hours.

Other Duties as Assigned – 5%: Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.

Hiring Steps

1. Application review
2. Skills assessment - (5 minute, typing test - minimum 40 wpm, Business Writing and Office Grammar and Spelling).
3. 4-hour observation in the communications center
4. Interview
5. Conditional job offer (conditions: passing Background Check, Polygraph and Drug Screen).
6. Anticipated start date: Early December 2026

Required Qualifications

• High School Diploma/GED
• 2 years Experience in a customer service focused role
• Previous experience working in a public safety emergency communications center (Preferred)
• Be at least 21 years of age.
• Minimum typing speed of 40 wpm.
• Must pass a background check prior to employment start date.
• Candidate must pass criminal background check prior to employment start date.
• DL NUMBER - Driver License, Valid and in State Maintain a valid license for the duration of employment Upon Hire Required
• CPR - Cardiac Pulmonary Resuscitation within 60 Days Required
• Must pass a substance use screening prior to employment start date. Required
• Must be able to obtain Colorado Crime Information Center (CCIC)/National Crime Information Center (NCIC) certification and maintain certification for the duration of employment Upon Hire Required
• Must be able to obtain Internal Academies of Emergency Dispatch (IAED) Emergency Medical Dispatching (EMD) certification within six months of employment and maintain certification for the duration of employment Upon Hire Required
• CCIC/NCIC Certification Preferred
• IAED EMD Certification Preferred
• American Heart Association CPR Certification Preferred
• Pre-employment substance screening is required for this position.
• This position is subject to a pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy.

Additional Information

This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore eligible for overtime pay.

As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings.

Use the link below to get a closer look at the generous benefits offered: https://www.weld.gov/Government/County-Information/Join-Our-Team/Employee-Benefits

Weld County is an equal employment opportunity employer. We ensure that all employment practices are conducted without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity or expression, genetic information, protected veteran status or any other protected status in accordance with federal, state, and local laws. Weld County pledges to uphold a work environment free from disc