Emergency Communications Specialist - 911 Dispatch

Weld County, CO; Greeley (CO); On-site; USD 40,000 - 52,000; Full time

Job summary

Weld County seeks an Emergency Communications Specialist to promptly answer calls, assess incidents, and relay information to first responders. You will enter data in the CAD system, monitor radio channels, and maintain clear, accurate communications under pressure.

The role requires excellent customer service, a high school diploma or GED, and the ability to work varied shifts. Overtime and on-call duties may apply; background checks and drug screening are required.

Qualifications

• High School Diploma or GED required.
• Typing speed of at least 40 wpm required.
• Background check and drug screen required.
• CPR certification preferred/required within 60 days.

Responsibilities

• Answer emergency and non-emergency calls promptly.
• Assess situations and determine appropriate actions.
• Enter incident details into CAD and track unit activity.
• Monitor radio traffic and disseminate information accurately.
• Remain calm and provide excellent customer service.

Skills

Typing 40 wpm

Customer service

Communication

Public safety knowledge

Calm under pressure

Education

High School Diploma or GED

Tools

Computer aided dispatch (CAD) systems

Job description

Compensation Range$29.30 - $38.10-Job Description SummaryWhen every second counts, the Emergency Communications Specialist stands as the unshakable lifeline—mobilizing first responders and protecting the community with unmatched skill and precision. Join this amazing team!The Emergency Communications Specialist is a highly skilled public safety professional who serves as the vital link between citizens and first responders. The Emergency Communications Specialist enjoys a demanding, fast paced environment, thrives under pressure, and is passionate about continually pursuing the highest level of excellence while serving the community and supporting public safety.The following are the hiring steps:1. Application review2. Skills assessment - (5 minute, typing test - minimum 40 wpm, Business Writing and Office Grammar and Spelling).3. 4-hour observation in the communications center4. Interview5. Conditional job offer (conditions: passing Background Check, Polygraph and Drug Screen).6. Anticipated start date: Early December 2026-Job DescriptionEmergency Communications - 95%Promptly answer incoming emergency and non-emergency phone calls.Quickly assess the situation being reported and determine the correct course of action.Efficiently generate accurate calls for service or update existing calls by entering incident details into the computer aided dispatch system.Continually monitor and quickly respond to radio traffic.Accurately track unit activity and status.Ensure the timely and accurate dissemination of information.Monitor a variety of public safety communications systems to support the delivery of public safety services.Quickly and accurately execute requests from field units.Remain calm and composed at all times.Provide exceptional customer service.Engage in ongoing continuing education.Maintain availability to work all shifts (days, evenings, nights, weekends, and holidays) with hours and days off subject to change, sometimes on short notice.Maintain availability to work overtime shifts as needed.Maintain consistent and reliable attendance during scheduled work hours including assigned overtime shifts.Maintain on-call availability and the ability to report within 2 hours of being called in during scheduled on-call hours.Other Duties as Assigned - 5%Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.-Required QualificationsRequired EducationHigh School Diploma/GEDExperience Qualifications2 years Experience in a customer service focused rolePreferred ExperiencePrevious experience working in a public safety emergency communications centerSkills and AbilitiesBe at least 21 years of age.Minimum typing speed of 40 wpm.Must pass a background check prior to employment start date.Candidate must pass criminal background check prior to employment start date.Licenses and CertificationsDL NUMBER - Driver License, Valid and in State Maintain a valid license for the duration of employment Upon Hire RequiredCPR - Cardiac Pulmonary Resuscitation within 60 Days RequiredMust pass a substance use screening prior to employment start date. RequiredMust be able to obtain Colorado Crime Information Center (CCIC)/National Crime Information Center (NCIC) certification and maintain certification for the duration of employment Upon Hire RequiredMust be able to obtain Internal Academies of Emergency Dispatch (IAED) Emergency Medical Dispatching (EMD) certification within six months of employment and maintain certification for the duration of employment Upon Hire RequiredCCIC/NCIC Certification PreferredIAED EMD Certification PreferredAmerican Heart Association CPR Certification PreferredPre-employment substance screening is required for this position.This position is subject to a pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy.This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore eligible for overtime pay.As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings.-Use the link below to get a closer look at the generous benefits offered:https://www.weld.gov/Government/County-Information/Join-Our-Team/Employee-Benefits-Weld County is an equal employment opportunity employer. We ensure that all employment practices are conducted without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity or expression, genetic information, protected veteran status or any other protected status in accordance with federal, state, and local laws. Weld County pledges to uphold a work environment free from discrimination and harassment, promoting fairness and dignity for all employees. We actively take affirmative action to comply with nondiscrimination policies and invite qualified individuals in need of reasonable accommodations to contact our Human Resources Department at [e-mail] or [phone].