Emergency Communications Operator — 911 Dispatch (Mount Lemmon)

National Public Safety Careers; Summerhaven (AZ); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Mount Lemmon, AZ. Call Takers are the first contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Position involves rotating shifts, training requirements, background checks, and adherence to procedures. High school diploma required; strong listening, typing, and communication skills are essential for success in this critical public-safety role.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and following structured procedures are required.
• Previous dispatch or public-safety experience is welcome but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Emergency call handling

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Mount Lemmon, AZ. Call Takers are the first contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Position involves rotating shifts, training requirements, background checks, and adherence to procedures. High school diploma required; strong listening, typing, and communication skills are essential for success in this critical public-safety role.