Emergency Communications Officer II (Dispatch & Training)

State of Washington; Tacoma (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Washington State Patrol is seeking a trainer for the Communications Division to train and evaluate new employees in critical call-taking and dispatch duties. You will use formal training material, act as a resource, and provide professional customer service during high-stress emergency calls.

The role requires using CAD, computer mapping, and sensitive databases to deliver timely support, while maintaining confidentiality and upholding fair, equitable hiring practices.

Qualifications

• Current WSP employee with one year’s experience as a Communications Officer 1 within the last two years.
• High School Diploma or Equivalent.

Responsibilities

• Provide on the job training and evaluate new employees in the key work activities.
• Use formalized training material.
• Act as a resource.
• Provide professional customer service using skills learned to manage and control emergency calls.
• Use CAD, computer mapping, and access to sensitive databases to provide timely support and service.
• Maintain confidentiality of information accessed or discussed in performing the work of this position.

Skills

Customer service

Situational awareness

Active listening

Multitasking

Problem solving

Education

High School Diploma or Equivalent

Tools

CAD

Microsoft Access

Computer mapping

Job description

The Washington State Patrol is seeking a trainer for the Communications Division to train and evaluate new employees in critical call-taking and dispatch duties. You will use formal training material, act as a resource, and provide professional customer service during high-stress emergency calls.

The role requires using CAD, computer mapping, and sensitive databases to deliver timely support, while maintaining confidentiality and upholding fair, equitable hiring practices.