Emergency Communications Manager

West Chester Township OH; West Chester Township (OH); On-site; USD 73,000 - 99,000; Full time

Benefits offered by this job

Paid holidays

Lifestyle reimbursement

Paid leave

Health, Dental and Vision benefits (HС

Employer-paid life insurance

Employee assistance program

OPERS retirement

Job summary

West Chester Township in Ohio is seeking an Emergency Communications Manager to lead the Communications Center and 911 dispatch operations. You will direct staff, develop processes, and manage communications for Police, Fire, and EMS.

The role requires strong communication skills and knowledge of 911 operations. The position offers a standard weekday schedule with potential after-hours coverage for a 24/7 operation, and first review of applications occurs on 9/2/2026.

Qualifications

• Completion of a secondary education preferred.
• Three+ years of supervisor/management experience in a public safety division required; Communications Center experience preferred.
• Intermediate knowledge of 911 communications operations, hardware and software.
• Valid Driver's License and Reasonable Insurability.

Responsibilities

• Leads development and implementation processes for the organization's Communications Center, including training, mentoring, performance management, coaching, hiring and terminations.
• Conducts timely performance discussions and disciplinary counseling sessions as required.
• Supervises schedule and work assignments for Communications Center Supervisors.
• Develops and recommends business continuity plans/protocols for the Emergency Communications Center.
• Administers, updates and configures Computer Aided Dispatch (CAD) software.
• Recommends and adheres to annual budgets and strategic plans for the Emergency Communications Center.
• Ensures compliance with Ohio Revised Code, LEADS/CJIS requirements and audits to maintain PSAP status.
• Ensures compliance with West Chester Township policies and guidelines applicable to responsible disciplines.
• Develops and ensures compliance with West Chester Township and 911 Communications Center policies and procedures.
• Provides requested reports to the Director - Emergency Communications and Information Technology.
• Establishes minimum requirements for and oversees installation, configuration, maintenance, troubleshooting and asset management of Communications Center systems.

Skills

Written communication

Verbal communication

Interpersonal skills

Judgment

Education

Secondary education

Tools

CAD software

Job description

Emergency Communications Manager

The Position

West Chester Township has an immediate need to fill an Emergency Communications Manager position. Under the general guidance and direction of the Director of Emergency Communications and Information Technology, the Emergency Communications Manager is responsible for leading and directing the Communications Center operations and staff; and managing all operations of the Township's 911 dispatch communications.

This position will play a vital role in Police, Fire, and EMS operations. The ideal candidate will have strong written and verbal communication skills, excellent interpersonal skills, and the ability to exercise sound judgment. This position also requires intermediate knowledge and experience with 911 communications operations.

A standard schedule is Monday through Friday from 8:30am - 4:30pm. Since this position supports a 24/7 operation, you may be asked to handle after-hours responses. Quarterly, a visit with 3rd shift is required, but the candidate will be able to flex their schedule to accommodate earlier morning hours.

The pay for this position starts at $86,000.

The Community

This position provides the exciting opportunity to serve Ohio's largest township and "One of America's Best Places to Live." West Chester is committed to superb customer service with an emphasis on integrity, fiscal responsibility, and open communication. It is a lean and fiscally sound government known for providing exceptional services to a vibrant community.

Key Responsibilities

• Leads development and implementation processes for the organization's Communications Center, which includes: professional development, training, mentoring, performance management, coaching, counseling, hiring, and terminations
• Conducts timely performance discussions and disciplinary counseling sessions as required
• Supervises schedule and work assignments for Communications Center Supervisors
• Develops and recommends business continuity plans/protocols for the Emergency Communications Center
• Administers, updates and configures Computer Aided Dispatch (CAD) software
• Recommends and adheres to annual budgets and strategic plans for the Emergency Communications Center
• Ensures Compliance with Ohio Revised Code, LEADS/CJIS requirements and audits to maintain PSAP status.
• Ensures Compliance with West Chester Township policies, procedures, and guidelines applicable to responsible disciplines
• Develops and ensures compliance with West Chester Township and 911 Communications Center policies and procedures
• Provides requested reports to the Director - Emergency Communications and Information Technology
• Establishes minimum requirements for and oversees installation, configuration, maintenance, troubleshooting and asset management of Communications Center systems

Experience/Education

• Completion of a secondary education preferred
• Three (3+) years of supervisor/management experience in a public safety division required; Communications Center experience preferred
• Intermediate knowledge of 911 communications operations, hardware and software
• Valid Driver's License and Reasonable Insurability

Benefits

• 11 paid holidays
• Lifestyle Reimbursement Account
• Paid leave, including vacation, personal, and sick
• Comprehensive Health, Dental and Vision Benefits, including Township contribution to HSA & FSA
• Employer-paid life insurance
• Employee assistance program
• Participation in the Ohio Public Employees Retirement System

Position is open until filled, with first review of applications beginning 9/2/2026.

The selection process includes the following: oral review board, polygraph, background check, and drug/medical screening.

West Chester Township is an equal opportunity employer