Communications Technician/911 Dispatcher

Dr. Mylissa's Medical Boutique; Dublin (OH); On-site; USD 56,940 - 69,593; Full time

Job summary

City of Dublin seeks a dedicated Communications Dispatcher to operate a multi-channel radio system and process 9-1-1 and non-emergency calls. You will manage CAD-based workflows, verify incident locations, and coordinate resources for police, fire, and emergency medical services.

This role emphasizes integrity, teamwork, and quick decision-making in high-stress environments. The selected candidate will handle sensitive information, maintain state and national systems like LEADS/NCIC, and

Qualifications

• High School Diploma or GED required; CAD experience preferred.
• Must be at least 18 years old.
• U.S. citizen or permanent resident.
• LEADS and NCIC certification required or ability to obtain.

Responsibilities

• Operate a multi-channel radio system to dispatch requests for law enforcement, fire, medical, and other emergencies.
• Operate a multi-line phone system for 9-1-1, text-to-9-1-1, and non-emergency calls, dispatch resources.
• Use CAD, mapping, and other resources to verify locations and coordinate responses.
• Maintain communication with callers and responders during emergencies and volatile situations.
• Complete queries in LEADS and NCIC to locate persons and property for safety.
• Adhere to established safety policies and participate in related procedures.

Skills

Communication skills

Calm under pressure

Multitasking

Education

High School Diploma or GED

Tools

LEADS

NCIC

Job description

The Northwest Regional Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, City of Upper Arlington (police and fire), City of Worthington (police and fire), Washington Township, and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Dispatching for Hilliard Police started in January of 2014. Upper Arlington fire joined in October 2017 and Upper Arlington Police in January 2018. Worthington police and fire joined in 2020.

Shift Schedule

• First Shift: 6:45 a.m. to 2:45 p.m.
• Second Shift: 2:45 p.m. to 10:45 p.m.
• Third Shift: 10:45 p.m. to 6:45 a.m.

Primary Focus: This position communicates with safety, other City personnel, and partnering agencies that fall under the Northwest Regional Emergency Communications Center (NRECC). Work involves receiving, prioritizing, transmitting, and recording data, communications, resources, and requests for assistance.

The incumbent must model the following established core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Dedication to Service, Professionalism, and Commitment.

Given the nature of this classification’s duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.

Supervisory Responsibilities: None

Important dates to be aware of

• Application process: July 27 - August 23
• Panel Interviews: Sept 9- 10
• Backgrounds checks: Sept 11 - Oct 30
• Final Chief Interviews: Nov 10-12
• Conditional Offers: Nov 16
• Projected start date: Dec 2026 or Jan 2027

All correspondence regarding the hire process, including the log-in information for the information session, will be sent to the email address submitted with the application. Therefore, it is imperative that your email address is correct with no errors.

The City of Dublin offers advanced step placement for those with prior dispatching experience:

2026 Wage Structure

• Step 1 - $63,267.06
• Step 2 - $66,825.83
• Step 3 - $70,384.62
• Step 4 - $73,943.37
• Step 5 - $77,897.55
• Step 6 - $81,851.75

Working at the City of Dublin is more than just a job – Join the City of Dublin today! In addition to a competitive pay plan, the City offers a comprehensive benefits program for our permanent full-time employees that includes, but is not limited to, the following:

• Opportunity to earn premium-free medical, dental, and vision benefits
• Employer-provided contributions to Health Savings or Health Reimbursement Account ($1875/year for single coverage, $3750/year for family coverage)
• Healthy By Choice Wellness Program
• Employer-provided Life Insurance
• Vacation, Sick, and Personal Leave
• Longevity Pay after just four years
• Tuition Reimbursement
• Employee Assistance Program and Peer Support Program
• Dublin Community Recreation Center Membership (Employee and their spouse)
• Deferred Compensation (optional retirement program)
• Ohio Public Employees Retirement (14% employer matching program)

Examples of Duties

• Operate a multi-channel radio system to dispatch requests for assistance and resources for law enforcement, fire, medical, and other emergency requests. Coordinate backup support when needed.
• Operate a multi-line phone system to process incoming 9-1-1, text-to-9-1-1, TDD (Telecommunications Device for the Deaf), and non-emergency calls, record, and dispatch the appropriate resources to the emergency or concern.
• Operate a sophisticated workstation comprised of multiple monitors with various mapping, video feeds, computer-aided-dispatch (CAD), Emergency Medical Dispatch (EMD) guide cards, and various other computer-aided resources to collect, verify locations of emergencies, evaluate, process, prioritize, track units, and collate incident information with limited supervision.
• Utilize accepted techniques and protocols to obtain the necessary information to identify the specific type and priority level of emergency.
• Maintains communication with callers and responders during life-threatening emergencies or volatile situations by providing guidance and life-saving pre-arrival medical instructions.
• Performs queries and entries into the computerized state system, LEADS, and national system, NCIC, to assist in locating persons and property and ensuring officer safety.
• Utilization of the Dublin Emergency Warning Systems and Dublin Emergency Calling System to notify the public of emergencies such as severe weather, hazardous material incidents, and other public emergencies.
• Coordinate with other dispatch organizations to determine and communicate the status of resources for requests for assistance.
• Other duties as assigned.

Possession of a High School Diploma or GED and some experience as a Communications Technician with computer-aided dispatch (CAD) automated information preferred, or any equivalent combination of education and experience.

Must be at least 18 years of age at the time of application.

Must be a United States Citizen or United States Permanent Resident.

For a candidate to be considered for lateral entry, they must be a 911 Dispatcher, Communications Technician, or other directly related position with at least 1 year of work experience outside of their training period, and not currently in a probationary period. Out of state related experience is accepted

Physical Requirements

• Ability to communicate clearly and effectively under highly stressful conditions, listen attentively to radio transmissions for long periods, and attend to information requests from numerous parties.
• Ability to transmit information verbally clearly, concisely, and accurately.
• Ability to respond to emergency calls appropriately, effectively, efficiently, and calmly.

Necessary Special Requirements

• Ability to acquire and maintain LEADS and NCIC certification.
• Possession of a valid driver's license.

Must establish and maintain a primary place of residence within a County within which the Division of Police has jurisdiction or a county contiguous with such County of jurisdiction. (List includes Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox Counties.)

Other Requirements

• Successful completion of all phases of the selection process before appointment (background and records check, polygraph exam, psychological evaluation, medical and drug screen).
• Successful completion of the communications technician training program.
• Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures, and laws, is regarded as an essential requirement of this classification.
• Compliance with training directives established by supervisory/managerial personnel.
• Adherence to all applicable Federal and State safety laws, rules, regulations, and City safety policies/procedures.

THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER