Emergency Communications Manager

West Chester Township, Ohio; Olde West Chester (OH); On-site; USD 77,000 - 95,000; Full time

Job summary

West Chester Township is seeking an Emergency Communications Manager to lead the Communications Center and staff, directing 911 dispatch operations and coordinating with Police, Fire, and EMS. The role reports to the Director of Emergency Communications and IT and requires strong communication, judgment, and 911 operations knowledge.

The position offers a standard Monday–Friday schedule with potential after-hours shifts and quarterly 3rd-shift reviews.

Qualifications

• Three (3+) years of supervisor/management experience in a public safety division.
• Intermediate knowledge of 911 communications operations, hardware and software.
• Valid Driver's License.

Responsibilities

• Leads development and implementation processes for the Communications Center, including training, mentoring, performance management and staffing.
• Conducts timely performance discussions and disciplinary counseling sessions as required.
• Supervises schedules and work assignments for Communications Center staff.
• Develops and implements business continuity plans for the Emergency Communications Center.
• Administers and configures CAD software and related systems.
• Ensures compliance with Ohio Revised Code, LEADS/CJIS, and audits to maintain PSAP status.
• Develops and enforces township policies for 911 operations.
• Provides reports to the Director – Emergency Communications and Information Technology.
• Oversees installation, configuration and maintenance of Communications Center systems.

Skills

Leadership

Public safety

Communication

Team management

Education

High school diploma or equivalent

Job description

The Position West Chester Township has an immediate need to fill an Emergency Communications Manager position. Under the general guidance and direction of the Director of Emergency Communications and Information Technology, the Emergency Communications Manager is responsible for leading and directing the Communications Center operations and staff; and managing all operations of the Township’s 911 dispatch communications.

This position will play a vital role in Police, Fire, and EMS operations. The ideal candidate will have strong written and verbal communication skills, excellent interpersonal skills, and the ability to exercise sound judgment. This position also requires intermediate knowledge and experience with 911 communications operations.

A standard schedule is Monday through Friday from 8:30am - 4:30pm. Since this position supports a 24/7 operation, you may be asked to handle after-hours responses. Quarterly, a visit with 3rd shift is required, but the candidate will be able to flex their schedule to accommodate earlier morning hours.

The pay for this position starts at $86,000.

The Community This position provides the exciting opportunity to serve Ohio’s largest township and "One of America's Best Places to Live." West Chester is committed to superb customer service with an emphasis on integrity, fiscal responsibility, and open communication. It is a lean and fiscally sound government known for providing exceptional services to a vibrant community.

Key Responsibilities

• Leads development and implementation processes for the organization's Communications Center, which includes: professional development, training, mentoring, performance management, coaching, counseling, hiring, and terminations
• Conducts timely performance discussions and disciplinary counseling sessions as required
• Supervises schedule and work assignments for Communications Center Supervisors
• Develops and recommends business continuity plans/protocols for the Emergency Communications Center
• Administers, updates and configures Computer Aided Dispatch (CAD) software
• Recommends and adheres to annual budgets and strategic plans for the Emergency Communications Center
• Ensures Compliance with Ohio Revised Code, LEADS/CJIS requirements and audits to maintain PSAP status
• Ensures Compliance with West Chester Township policies, procedures, and guidelines applicable to responsible disciplines
• Develops and ensures compliance with West Chester Township and 911 Communications Center policies and procedures
• Provides requested reports to the Director – Emergency Communications and Information Technology
• Establishes minimum requirements for and oversees installation, configuration, maintenance, troubleshooting and asset management of Communications Center systems

Experience/Education

• Completion of a secondary education preferred
• Three (3+) years of supervisor/management experience in a public safety division required; Communications Center experience preferred
• Intermediate knowledge of 911 communications operations, hardware and software
• Valid Driver's License and Reasonable Insurability

Benefits

• 11 paid holidays
• Lifestyle Reimbursement Account
• Paid leave, including vacation, personal, and sick
• Comprehensive Health, Dental and Vision Benefits, including Township contribution to HSA & FSA
• Employer-paid life insurance
• Employee assistance program
• Participation in the Ohio Public Employees Retirement System

Position is open until filled, with first review of applications beginning 9/2/2026.

The selection process includes the following: oral review board, polygraph, background check, and drug/medical screening.

West Chester Township is an equal opportunity employer