Emergency Communications Dispatcher & Telecommunicator

Public Safety Dispatch Network; Gladstone (IL); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Public Safety Dispatch Network is seeking qualified Public Safety Dispatchers and Telecommunicators for opportunities in Stronghurst, IL. The role involves taking calls, dispatching police, fire, and EMS as assigned, and coordinating information to responders.

You will work at technology-equipped consoles, follow agency procedures, and maintain accurate records while ensuring caller and responder safety. A high school diploma and solid communication skills are commonly required.

Qualifications

• High school diploma or equivalent required.
• Accurate typing, active listening, clear communication essential.
• Certifications depend on services handled and jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

CAD systems

Job description

Public Safety Dispatch Network is seeking qualified Public Safety Dispatchers and Telecommunicators for opportunities in Stronghurst, IL. The role involves taking calls, dispatching police, fire, and EMS as assigned, and coordinating information to responders.

You will work at technology-equipped consoles, follow agency procedures, and maintain accurate records while ensuring caller and responder safety. A high school diploma and solid communication skills are commonly required.