Emergency Communications Dispatcher | Telecommunicator

Public Safety Dispatch Network; Crownsville (MD); On-site; USD 48,000 - 72,000; Full time

Job summary

Public Safety Dispatch Network is seeking Public Safety Dispatchers and Telecommunicators for Crownsville, MD. Responsibilities include handling emergency and nonemergency calls, prioritizing incidents, and coordinating responders using CAD, radio, and mapping systems.

Ideal candidates will have a high school diploma or equivalent and demonstrate accurate typing, active listening, clear communication, and multitasking abilities. Training and background screening are typical parts of the process.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information‑security requirements

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking Public Safety Dispatchers and Telecommunicators for Crownsville, MD. Responsibilities include handling emergency and nonemergency calls, prioritizing incidents, and coordinating responders using CAD, radio, and mapping systems.

Ideal candidates will have a high school diploma or equivalent and demonstrate accurate typing, active listening, clear communication, and multitasking abilities. Training and background screening are typical parts of the process.