Emergency Communications Dispatcher — Police, Fire & EMS

Public Safety Dispatch Network; Andover (MA); On-site; USD 50,000 - 75,000; Full time

Job summary

Public Safety Dispatch Network in Andover, MA is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses across law enforcement, fire, and medical services. The role involves processing calls, assigning radio resources, and maintaining incident records in a combined communications environment.

Responsibilities include verifying incident details, prioritizing based on procedures, dispatching appropriate units, and coordinating with interagency partners.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.
• Required certifications, accepted providers, and completion deadlines must be confirmed in the official vacancy.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Education

High school diploma

Job description

Public Safety Dispatch Network in Andover, MA is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses across law enforcement, fire, and medical services. The role involves processing calls, assigning radio resources, and maintaining incident records in a combined communications environment.

Responsibilities include verifying incident details, prioritizing based on procedures, dispatching appropriate units, and coordinating with interagency partners.