Emergency Communications Dispatcher - Part-Time

Dollywood Parks & Resorts; Pigeon Forge (TN); On-site; USD 18,000 - 26,000; Part time

Job summary

Dollywood Parks & Resorts in Pigeon Forge, TN seeks a Communications Officer for part‑time seasonal work to provide safety dispatch and communications across park properties.

You will answer calls from hosts and guests, document details in CAD, and coordinate with security teams and outside agencies while remaining calm under pressure.

The ideal candidate is 18+, has a HS diploma, proficiency with Word/Outlook/Excel, can type 25 wpm, and holds CPR/First Aid or will obtain it within a year.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• Computer skills are essential; experience with Microsoft Word, Outlook, and Excel is mandatory.
• Must be able to type 25 wpm.
• CPR/First Aid Certification or willingness to obtain within one year.
• Able to pass drug/alcohol testing and criminal background check.
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record.

Responsibilities

• Answer and field Emergency and Non-Emergency calls for service from hosts and guests.
• Track and document the status, locations, and times of responders. Enter all info into CAD in a timely accurate manner.
• Dispatch Armed Security and Safety to calls relaying the correct location.
• Identify Emergency and Non-Emergency calls for service and prioritize accordingly.
• Make Safety Critical Decisions accurately and rapidly while using good judgment.
• Monitor the alarm system and dispatch the appropriate response.
• Monitor the weather radar for any lightning strikes within 10 miles of the park, ensuring closure of specific attractions.
• Coordinate response for outside agencies in Emergency Situations (Police, Fire, EMS).

Skills

Emergency call handling

CAD data entry

Radio dispatch

Customer service

Multi-tasking

Education

High School Diploma or equivalent

CPR/First Aid Certification

Driver's license

Tools

Microsoft Word

Outlook

Excel

CAD

Job description

Dollywood Parks & Resorts in Pigeon Forge, TN seeks a Communications Officer for part‑time seasonal work to provide safety dispatch and communications across park properties.

You will answer calls from hosts and guests, document details in CAD, and coordinate with security teams and outside agencies while remaining calm under pressure.

The ideal candidate is 18+, has a HS diploma, proficiency with Word/Outlook/Excel, can type 25 wpm, and holds CPR/First Aid or will obtain it within a year.