Emergency Communications Dispatcher I Training Track

Routt County; Colorado; On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Life Insurance

Retirement 401(a)

457 Plan

Paid Time Off

Wellness Funds

Dependent Care Spending Account

Ski Pass Program

Employee Assistance Program

Disability Insurance

Job summary

Routt County in Colorado is seeking a PUBLIC SAFETY DISPATCHER I to learn and perform 9-1-1 and non-emergency dispatch duties under supervision. A six to nine month training program is offered, with potential promotion to Dispatcher II after evaluation.

The role requires handling calls, providing pre-arrival instructions, operating radio channels, and accessing law enforcement databases. Competitive benefits accompany full-time employment.

Qualifications

• High school diploma or equivalent required.
• One year of experience involving substantial public interaction.
• Must obtain CPR certification within three months of appointment.
• Must obtain APCO Emergency Medical Dispatch certification within six months.
• Must obtain ACPO Public Safety Telecommunicator certification within six months.

Responsibilities

• Receive and respond to 9-1-1 and non-emergency calls, gather critical information, determine call priority, and dispatch services or relay information.
• Verify caller location using mapping tools and dispatch police, fire, or emergency medical services via county/state networks.
• Provide pre-arrival instructions to callers, including basic medical guidance, and calm distressed individuals.
• Operate and monitor radio channels, track unit status, and manage communications across agencies.
• Access and enter information into law enforcement databases to assist responders and investigations.
• Maintain security and integrity of the emergency call center and equipment; report any irregularities.
• May testify in court as required.
• Carry out other related duties as assigned.

Skills

Customer service

Communication

Call handling

Radio dispatch

Education

High school diploma or equivalent

Colorado Driver’s License (may be required)

CPR certification within 3 months

APCO Emergency Medical Dispatch certification within 6 months

ACPO Public Safety Telecommunicator certification within 6 months

Job description

Routt County in Colorado is seeking a PUBLIC SAFETY DISPATCHER I to learn and perform 9-1-1 and non-emergency dispatch duties under supervision. A six to nine month training program is offered, with potential promotion to Dispatcher II after evaluation.

The role requires handling calls, providing pre-arrival instructions, operating radio channels, and accessing law enforcement databases. Competitive benefits accompany full-time employment.