Emergency Communications Dispatcher I

City of Fairfield; Fairfield (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

The City of Fairfield in California is seeking an Emergency Dispatcher for the Fairfield Police Department. The role centers on receiving emergency and non-emergency calls and coordinating with field units to support city operations.

Candidates must have one year of customer service experience, a high school diploma, and the ability to obtain PST Safety Dispatch and Emergency Medical Dispatch certificates within 12 months. A thorough background check and medical exam are part of the process.

Qualifications

• One year of customer service-related experience, including significant contact with the public.
• Education equivalent to completion of the twelfth grade is required.
• Must possess or be able to obtain a P.O.S.T. Safety Dispatch Certificate and Emergency Medical Dispatch Certificate within one year of hire.

Responsibilities

• Receive emergency and non-emergency calls and act as a liaison between community members, other agencies, department personnel and field units.
• Support the 9-1-1 system and help ensure timely and appropriate responses.
• Remain calm under pressure and multi-task in a dynamic dispatch environment.

Skills

Customer service

Education

High school diploma or equivalent

Job description

The City of Fairfield in California is seeking an Emergency Dispatcher for the Fairfield Police Department. The role centers on receiving emergency and non-emergency calls and coordinating with field units to support city operations.

Candidates must have one year of customer service experience, a high school diploma, and the ability to obtain PST Safety Dispatch and Emergency Medical Dispatch certificates within 12 months. A thorough background check and medical exam are part of the process.