Emergency Communications Dispatcher – Public Safety

City of Galt; Galt (CA); On-site; USD 94,187,000 - 115,650,000; Full time

Benefits offered by this job

Home Buying Program

Tuition Reimbursement

Holiday Pay

Vacation Leave

Vacation Credit

Vacation Cash Out

Sick Leave

Health Insurance

Life Insurance

Long-Term Disability

EAP

Job summary

City of Galt seeks a Police Dispatcher to receive 911 calls and dispatch police units, following procedures and handling emergency and non-emergency inquiries.

Under general supervision, the dispatcher maintains radio and computer systems, logs data, and supports field units while prioritizing safety and accuracy. This non-exempt, full-time role offers a comprehensive benefits package including health, dental, life, and retirement contributions, plus paid leave and training opportunities.

Qualifications

• Knowledge of functions, principles, and practices of law enforcement agencies.
• Terminology and procedures used in public safety dispatching.
• Operation of computer-aided communications equipment, including multiple telephone lines and radio systems.
• Principles and practices of data collection and report preparation.
• City and county geography, maps, streets, landmarks, and driving directions.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• Modern office practices, methods, and computer equipment and applications.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques to effectively interact with individuals of various ages, socio-economic, and ethnic groups.

Responsibilities

• Receives and evaluates police and emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; provides information and/or transfers calls to the appropriate department, agency, or response organization; takes messages for Police Department personnel.
• Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unit.
• Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units as necessary, ensuring the safety of field units.
• Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned.
• Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information.
• Enters, updates, and retrieves a variety of records including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons.
• Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff.
• Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies.
• Operates a standard vehicle to travel to multiple locations in order to perform assigned tasks.
• Performs other duties as assigned.

Job description

City of Galt seeks a Police Dispatcher to receive 911 calls and dispatch police units, following procedures and handling emergency and non-emergency inquiries.

Under general supervision, the dispatcher maintains radio and computer systems, logs data, and supports field units while prioritizing safety and accuracy. This non-exempt, full-time role offers a comprehensive benefits package including health, dental, life, and retirement contributions, plus paid leave and training opportunities.