Emergency Communications Dispatcher — Fast-Paced Public Safety

Public Safety Dispatch Network; Quincy (MA); Sur place; USD 52 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Professional development

Résumé du poste

Public Safety Dispatch Network seeks a dedicated Public Safety Dispatcher/Telecommunicator to handle emergency and nonemergency calls from a Franklin-area center. You will verify locations, gather critical information, and quickly classify incidents while coordinating with responders and maintaining accurate records.

The role emphasizes effective communication, calm decision-making, and adherence to agency procedures across potentially rotating shifts and overtime as needed.

Qualifications

• Typing accuracy and speed as required by the center.
• Active listening and clear communication during high-pressure calls.
• Ability to switch between tasks while following procedures.
• Certifications depend on services handled and jurisdiction.

Responsabilités

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Connaissances

Typing accuracy

Active listening

Clear communication

Multitasking

Formation

High school diploma or equivalent

Outils

CAD software

Radio systems

Mapping software

Phone systems

Description du poste

Public Safety Dispatch Network seeks a dedicated Public Safety Dispatcher/Telecommunicator to handle emergency and nonemergency calls from a Franklin-area center. You will verify locations, gather critical information, and quickly classify incidents while coordinating with responders and maintaining accurate records.

The role emphasizes effective communication, calm decision-making, and adherence to agency procedures across potentially rotating shifts and overtime as needed.