Emergency Communications Dispatcher (911 Call Taker)

National Public Safety Careers; Glouster (OH); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continued training

Zusammenfassung

National Public Safety Careers seeks an emergency call taker for a Sedalia, OH-based agency. You will answer emergency and nonemergency lines, verify caller information, and follow structured questions to assess urgency. Training and certification will be provided.

Required are a high school diploma and strong listening, typing, and verbal communication skills. Background checks and eligibility steps are part of the process, with ongoing professional development offered.

Qualifikationen

• High school diploma or recognized equivalent is required.
• Customer service, telephone support or public safety experience is helpful.
• Strong listening, accurate typing, clear verbal communication and ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening

Typing

Verbal communication

Procedural compliance

Ausbildung

High School Diploma

Jobbeschreibung

National Public Safety Careers seeks an emergency call taker for a Sedalia, OH-based agency. You will answer emergency and nonemergency lines, verify caller information, and follow structured questions to assess urgency. Training and certification will be provided.

Required are a high school diploma and strong listening, typing, and verbal communication skills. Background checks and eligibility steps are part of the process, with ongoing professional development offered.