Emergency Communications Dispatcher

Regional 911 Intake Solutions; Saint Pete Beach (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions is seeking Public Safety Dispatchers and Telecommunicators in St Pete Beach, FL. This role supports information flow between the public and emergency responders, requiring accurate typing, active listening, and calm decision making.

Responsibilities include taking calls, dispatching police/fire/EMS as assigned, and operating CAD, mapping, and radio systems. Shift work, weekends, nights, and overtime may be required depending on staffing and emergencies.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer‑aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information‑security requirements

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

CAD system

Radio systems

Job description

Regional 911 Intake Solutions is seeking Public Safety Dispatchers and Telecommunicators in St Pete Beach, FL. This role supports information flow between the public and emergency responders, requiring accurate typing, active listening, and calm decision making.

Responsibilities include taking calls, dispatching police/fire/EMS as assigned, and operating CAD, mapping, and radio systems. Shift work, weekends, nights, and overtime may be required depending on staffing and emergencies.