Emergency Communications Dispatcher

Villanova; Pennsylvania; On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Benefits package

Gym membership

Tuition assistance

Professional development

Wellness programs

Job summary

Villanova University is seeking a Communications Officer to staff the Public Safety Department's communications center in Villanova, PA. The role handles incoming radio and telephone calls, dispatches officers, and provides information to the university community, including after-hours coverage using several critical systems.

The ideal candidate will have a high school diploma, be 18+, and demonstrate the ability to read, write, and speak clearly under pressure.

Qualifications

• Must have high school diploma or equivalent.
• 18 years of age or older.
• APCO certification preferred or ability to obtain within 12 months of hire.
• Ability to read and write English.
• Must speak clearly and concisely, especially under stress.
• Able to operate a PC, keyboard and peripherals.
• Experience with telecom equipment including phones and two-way radios.

Responsibilities

• Answers all incoming radio and telephone calls; screens and prioritizes requests for assistance.
• Maintains dialogue with callers; stays calm during emergencies.
• Document calls using incident reporting system; transfers calls as needed.
• Directs resources to resolve incidents; dispatches on-duty personnel.
• Communicates with outside emergency agencies during emergencies.
• Uses mass notification systems to issue emergency messages.
• Maintains knowledge of vehicle and officer assignments and shift details.
• Prepares daily CAD paperwork and incident summaries for supervisory review.
• Issues keys and logs van movements; answers parking questions after hours.
• Monitors CCTV, alarms, and access controls; reports irregularities.
• Performs additional duties and supports special projects.

Skills

Communication skills

English literacy

Calm under pressure

Emergency response coordination

Education

High School diploma or equivalent

APCO certification preferred

Tools

CAD system

PA CLEAN

JNET

NCIC

CCTV system

Job description

Villanova University is seeking a Communications Officer to staff the Public Safety Department's communications center in Villanova, PA. The role handles incoming radio and telephone calls, dispatches officers, and provides information to the university community, including after-hours coverage using several critical systems.

The ideal candidate will have a high school diploma, be 18+, and demonstrate the ability to read, write, and speak clearly under pressure.