Public Safety Dispatcher — Flexible Hours & Benefits

VILLANOVA UNIVERSITY; Lower Merion Township (Montgomery County); On-site; USD 24,000 - 35,000; Full time

Job summary

Villanova University’s Public Safety Department is seeking a Communications Officer to staff the communications center, handle calls, and dispatch officers. The role requires handling multiple information sources and coordinating with emergency responders to ensure campus safety.

Responsibilities include operating radio/phone systems, using CAD and CCTV, distributing keys, and preparing incident documentation during and after shifts.

Qualifications

• High School diploma or equivalent is required.
• 18 years of age or older.
• APCO certification preferred or ability to obtain within 12 months of hire date.
• Ability to read and write English.
• Ability to speak clearly and concisely, especially under stress.
• Ability to follow written and verbal instructions.
• Proficiency with a personal computer and peripherals.
• Ability to operate telecommunications equipment including phone and two-way radio.

Responsibilities

• Answer all incoming radio and telephone calls to the department and dispatch officers as needed.
• Prioritize calls and incidents and direct resources to resolve them; communicate with on-duty personnel.
• Dispatch emergency services and coordinate with outside agencies during emergencies.
• Utilize CCTV, access control, CAD, and other systems for information and documentation.
• Prepare Daily Summary Sheet and CAD paperwork for supervisory approval.
• Issue keys to university vehicles and manage fleet-related inquiries.

Skills

Clear communication

Computer literacy

Radio/telephone operation

Emergency response coordination

Education

High School diploma or equivalent

Job description

Villanova University’s Public Safety Department is seeking a Communications Officer to staff the communications center, handle calls, and dispatch officers. The role requires handling multiple information sources and coordinating with emergency responders to ensure campus safety.

Responsibilities include operating radio/phone systems, using CAD and CCTV, distributing keys, and preparing incident documentation during and after shifts.