Public Safety Communications Specialist

Villanova, PA; Pennsylvania; On-site; USD 25,000 - 34,000; Full time

Job summary

Villanova University seeks a Communications Officer to staff the communications center for the Public Safety Department. You will manage incoming radio and telephone calls, dispatch officers and emergency services, and maintain vital security and information systems.

This role supports non-business hours and requires coordination with outside agencies. The position is full-time within the Public Safety Department at Villanova, with shift work including nights and weekends.

Qualifications

• High School diploma or equivalent.
• 18 years of age.
• APCO certification as a Public Safety Telecommunicator preferred or ability to become certified within 12 months of hire date.
• Ability to read and write the English language.
• Ability to speak clearly and concisely, especially during stressful situations.
• Ability to follow both written and verbal instructions.
• Ability to proficiently operate a personal computer, keyboard and peripheral devices.
• Ability to operate various telecommunications equipment, including phone and two-way radio.

Responsibilities

• Answers all incoming radio and telephone calls to the department; screens and prioritizes requests for assistance and information.
• Prioritizes calls and incidents, directs departmental resources to resolve in-progress incidents.
• Dispatches Villanova Emergency Medical Service (VEMS) and communicates with outside agencies during emergencies.
• Operates and maintains CAD, PA systems, CCTV and other record systems as directed.
• Prepares Daily Summary Sheet and CAD paperwork for supervisory approval; logs incidents and assignments.

Education

High School diploma or equivalent

18 years of age

APCO certification as Public Safety Telecommunicator preferred or ability to become certified within 12 months

Job description

Villanova University seeks a Communications Officer to staff the communications center for the Public Safety Department. You will manage incoming radio and telephone calls, dispatch officers and emergency services, and maintain vital security and information systems.

This role supports non-business hours and requires coordination with outside agencies. The position is full-time within the Public Safety Department at Villanova, with shift work including nights and weekends.